Customer Success Iberia - Hybrid

buscojobs España; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading software company is seeking a Customer Success Representative for the Iberia Market. This hybrid role involves managing customer relationships, providing support, and implementing development strategies. Ideal candidates are fluent in English and Spanish, with prior sales experience and a passion for client satisfaction. Join a dynamic team in a flexible, international environment.

Servicios

Competitive salary with benefits

Hybrid working model

Opportunity to impact sustainability

Formación

• Previous sales experience (SDR or BDR roles) preferred.
• Fluent in English and Spanish; Portuguese is a plus.
• Reside within travel distance of Barcelona.

Responsabilidades

• Manage customer portfolio, focusing on contract renewal and retention.
• Provide customer support via phone and email.
• Onboard new customers and assist with account configuration.

Conocimientos

Client Satisfaction

Relationship Building

Resourcefulness

Teamwork

Herramientas

Salesforce

Descripción del empleo

Join to apply for the Customer Success Iberia - Hybrid role at Alpega

The Alpega Group is seeking a Customer Success Representative for the Iberia Market (we have 2 open roles, one permanent and one temporary). This role will be part of the sales organization at Alpega.

Who Are We

The Alpega Group is a fast-growing, leading software company providing modular solutions to manage transportation end-to-end, enabling our customers to achieve greener transportation processes, with over 35 years in the industry.

Find More About Our Clients And Services Here

Alpega Group : control your supply chain with Alpega TMS.

If you speak English and Spanish (Portuguese is a plus) and want to be part of an international company, shaping the transport industry as part of a SaaS organization, consider joining us as a Customer Success Representative. You will join our Freight Exchange (FX) Business and play a key role in our team.

About The Role

• Manage our customer portfolio, focusing on contract renewal, retention, and upsell of existing clients (B2B).
• Provide customer support via phone and email.
• Resolve customer concerns and escalate issues when necessary.
• Onboard new customers and assist with account configuration.
• Implement customer development strategies through initial guidance, technical support, and training services.
• Support the Controlling Department with cancellation processes, cash collection, and debt mediation.
• Attend industry events and perform on-site client visits as needed.

What We Look For In You

• Previous sales experience (SDR or BDR roles) is preferred.
• Fluent in English and Spanish; Portuguese is a plus.
• Reside within travel distance of Barcelona.
• Resourceful, motivated, and focused on client satisfaction.
• Team player with good relationship-building skills.
• High accuracy standards.
• Experience with Salesforce is advantageous.
• Please submit your resume in English.

What We Offer You

• Permanent contract.
• Competitive salary with benefits focused on well-being, flexibility, and career growth.
• Experience in supply chain and logistics within a dynamic, growing business.
• Hybrid working model emphasizing flexibility.
• International environment with over 40 nationalities.
• Opportunity to impact sustainability in transportation industry and internal initiatives.

Our Commitment to You

The Alpega Group comprises 500 employees from over 40 nationalities, based across various locations. We are committed to inclusion, opportunity, and employee happiness. If you need support with your application, contact our Talent Acquisition team. Good luck! We look forward to your application.

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