Customer Success Executive - French Speaking

Traveltechessentialist; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A fast-growing travel tech company is seeking a Customer Success Executive who speaks French fluently to support client portfolio management and onboarding. The ideal candidate has experience in B2B account management and is proactive in identifying growth opportunities. This role offers attractive compensation, including equity, and flexible working conditions in a multicultural environment.

Servicios

Attractive compensation including equity

Remote work and flexible policy

Collaborative environment

Formación

• 1+ year experience in B2B account management or customer success role.
• You are eager to learn and not afraid of challenges.
• Comfortable in fast-changing environments.

Responsabilidades

• Manage and grow a portfolio of existing clients.
• Onboard new corporate clients to our platform.
• Craft high-level onboarding documents and training materials.
• Identify client growth opportunities and upselling targets.

Conocimientos

Fluent English

Native French

Proactivity

Flexibility

Descripción del empleo

About BizAway
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on
sustainability , on a daily basis we support companies enabling them to improve their travel
management through our constantly evolving services and solutions, always characterized by our
tech attitude and smart and innovative processes.
We know that success comes from People and deserves to be recognized.Proactivity and
Reliability, Kindful collaboration and communication are the core values of our Solution Culture.
If you like challenges and would love to be part of one of the fastest growing B2B scale-up then
BizAway is the company you have been looking for.

We are looking for
We are looking for a driven and enthusiastic Customer Success Executive - French Speaking (m/w/d) , who desires to
contribute to the growth and success of our Sales Team.

Your role in BizAway

● Manage and grow a portfolio of existing clients
● Onboard new corporate clients of our platform, to make sure they are 100% up and running
● Craft high-level onboarding documentation like user guides, videos, training materials etc.
● Identify client growth opportunities and hit upselling targets
● Monitor and report existing and potential threats, to help us mantain our 0 churn rate
● Define Quarterly OKRs with the Customer Success Team Lead
● Work with the whole Sales Team in a positive feedback loop
● Proactively propose actions, strategies, and campaigns to improve internal processes and
enhance growth.

Your basic qualifications

● Fluent level of English, and native level of French, any other language between Italian / Spanish / Portuguese /German Dutch is a plus.
● 1+ year experience working in a B2B account management / customer success role
● Hunger: you are not afraid of challenges and you are eager to learn something new every day
● Proactivity: you actively propose value-creating solutions and are not afraid of mistake
● Flexibility: you are comfortable working in a fast-changing environment with few certainties

We are also interested in

● Previous experience in fast-growing start-ups
● Any other language is a plus

Our offer
A seat on a scale-up with skyrocketing growth
Attractive compensation, including equity in the company
Development of your entrepreneurial spirit, having the chance to implement real-impact
business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Remote work, flexible working policy and great offices in Europe

BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.