Customer Success Engineer

Wenham Carter Group; Torrejón de Ardoz; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Success Engineer to join their SASE team on a 12-month contract. This role is pivotal in ensuring customers achieve their security objectives through effective implementation and operationalization of SASE solutions. You will be the technical contact, guiding customers through the integration of cloud security products while addressing their needs for support and strategy. If you have a strong technical background and a passion for customer advocacy, this opportunity allows you to make a significant impact in the realm of cybersecurity.

Formación

• 5+ years in pre-sales, post-sales, or technical support roles.
• In-depth understanding of networking and security concepts.

Responsabilidades

• Maximize customer ROI by implementing SASE solutions.
• Serve as first line of defense for customer technical assistance.

Conocimientos

Networking Concepts

Security Concepts

SASE Technologies

Customer Advocacy

Technical Support

Risk Mitigation

Educación

BS in Computer Science

MS in Computer Science

BS in Electrical Engineering

BS in Computer Engineering

Herramientas

Data Security Products (CASB, DLP)

Routing Protocols (BGP, OSPF, EIGRP)

Remote Access VPN Solutions

Linux

Python Scripting

Descripción del empleo

We are currently working with a large cyber security company to find a Customer Success Engineer on a 12 month contract.

As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.

This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.

The Role :

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing the SASE solutions to achieve their business and security objectives
• Assist customers in implementing the SASE solutions and fully integrate these into their security and networking operations
• Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

Experience :

• BS / MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
• Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
• In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
• Understanding SASE architecture and value proposition
• Past experience with Data Security product suite (CASB, DLP)
• Enterprise-level designing / troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP / IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Knowledge of Linux (including BASH and Python scripting)
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions