Customer Success Engineer

Wenham Carter Group; Córdoba; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Success Engineer to join their SASE team. This role is crucial in ensuring customers achieve their security objectives through effective integration of SASE solutions. You will be the technical contact, guiding customers in adopting cloud security products and providing real-time support. With a strong technical background and expertise in networking and security, you will advocate for customer needs while influencing product improvements. This opportunity offers a chance to make a significant impact in a dynamic environment focused on customer success and security excellence.

Formación

• 5+ years in technical support, consulting, or similar roles.
• In-depth understanding of networking and security concepts.

Responsabilidades

• Maximize customer ROI by implementing SASE solutions.
• Be the first line of defense for technical assistance.

Conocimientos

Technical Support

Customer Advocacy

SASE Technologies

Networking Concepts

Risk Mitigation

Cloud Security

Educación

BS in Computer Science

MS in Computer Science

Electrical Engineering

Computer Engineering

Herramientas

Linux

Python

BASH

Routing Protocols (BGP, OSPF, EIGRP)

Remote Access VPN

Descripción del empleo

We are currently working with a large cyber security company to find a Customer Success Engineer on a 12 month contract.

As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.

This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.

The Role :

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing the SASE solutions to achieve their business and security objectives
• Assist customers in implementing the SASE solutions and fully integrate these into their security and networking operations
• Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

Experience :

• BS / MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
• Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
• In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
• Understanding SASE architecture and value proposition
• Past experience with Data Security product suite (CASB, DLP)
• Enterprise-level designing / troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP / IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Knowledge of Linux (including BASH and Python scripting)
• Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions