Customer Success Engineer

Keonn Technologies; Castilla-La Mancha; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Success Engineer, where you'll play a vital role in ensuring customer satisfaction and strengthening relationships. In this dynamic environment, you will leverage your technical expertise to provide top-quality services, ensuring successful implementations and customer renewals. With a focus on the retail sector, you'll work closely with clients, serving as their trusted advisor and key point of contact. This position offers the opportunity to grow within a fast-paced international company, all while enjoying a young and vibrant workplace culture. If you're passionate about technology and customer success, this role is perfect for you.

Servicios

Young and dynamic work environment

Specialty coffee

Table tennis

Support for online training programs

Opportunity for growth in an international company

Formación

• 1+ years in customer-facing roles in a tech company.
• Strong customer focus and problem-solving skills.
• Knowledge of IP networks and RFID technology is a plus.

Responsabilidades

• Ensure customer satisfaction and strengthen relationships.
• Act as the key liaison for sales and management.
• Setup customer’s cloud environment and travel for PoC.

Conocimientos

Customer Relationship Management

Problem-solving

Communication Skills

Technical Support

Networking Knowledge

RFID Technology

Educación

Engineering Bachelor's Degree

Descripción del empleo

Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics.

We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.

Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software.

Job position

Customer Success Engineer

Customer Success Engineer helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer Success Engineer is expected to ensure customer renewals and to increase sales for existing customers.

• Accountability for ongoing value delivered successful implementation.
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices.
• Trusted advisor. Build strong and positive relationships with clients at various levels.
• Serve as the key liaison for sales and management to ensure consistent customer satisfaction.
• Provide status and service reports to recommend next steps to management.
• Setup customer’s cloud environment to match their needs.
• Travel to customer premises to ensure successful RFID’s PoC.
• Act as the voice of customer within the company.
• Demonstrable 1+ years experience in customer-facing roles in a tech company.
• Highly interested in the Retail sector.
• An Engineering Bachelor's Degree.
• Problem-solving capacity to find customer solutions. Strong customer focus.
• Knowledge of computer networking. A clear understanding of IP networks.
• Knowledge and experience in RFID technology is a big plus.
• Excellent written and verbal communication skills.
• Fluent in English and Spanish.
• You are a resident of the EU or are in possession of an EU working permit.
• Willing to travel.

We offer

• Company that designs and manufactures worldwide RFID equipment for the retail sector
• Young and dynamic work environment
• New 4000sqm corporate building next to Westfield La Maquinista
• Specialty coffee and table tennis
• Support for online training programs
• Ability to grow in a fast-paced international company