Customer Success Associate

Onclusive; Galapagar; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a fast-growing global company as a Customer Operations Associate. This entry-level role focuses on supporting the Customer Success team by managing CRM data and addressing client inquiries. Ideal candidates are university graduates fluent in English, ready to develop their skills in a dynamic environment.

Servicios

Competitive salary and benefits

Hybrid working model

Focus on wellbeing and work-life balance

Formación

• 0-2 years' experience in business intelligence is preferred.
• Fluency in English is required.
• Experience with CRM tools is a plus.

Responsabilidades

• Support cleansing and optimization of CRM data.
• Handle finance queries and reporting in the CRM tool.
• Prepare data analysis and reporting of client activity.

Conocimientos

Analytical Skills

Communication

Organization

Attention to Detail

Ability to Learn Quickly

Educación

University Degree

Herramientas

CRM Tools

Salesforce

Descripción del empleo

This role requires fluency in English and proficiency in an additional European language is an advantage.

This is a fixed-term contract role that is being hired to support our Customer Success team as we roll out improvements to our CRM system (Salesforce) and conduct a significant data cleanse of our client data over the next 12 months.

The Customer Operations Associate will ensure that all CRM requirements for billing and finance are met across the Onclusive client base, additionally supporting client issue resolution across the Onclusive product suite, and where necessary will dictate escalation of issues to engineering / IT.

As a part of our post-sales team, this role offers potential to gain in-depth experience in the Media Intelligence sector within the Public Relations sector.

Under the direction of your manager and the post-sales team, you will learn technical, communication, and commercial skills. Training will be provided in all areas.

This is a junior role; University Graduates can apply.

Your responsibilities :

• Understand the Earned Media Lifecycle : Planning, Manage, Monitor, Measure, and Learn;
• Build a solid understanding of all Onclusive products and processes;
• Support local teams with the cleansing and optimization of CRM data;
• Own finance queries, finance admin, and finance reporting in our CRM tool, including PO management and order inputting;
• Respond to customer queries received in our CRM tool (Salesforce) for our 'automated' client base;
• Prepare regular reporting and data analysis of client activity, identify at-risk scenarios and work with internal / external stakeholders to build & enact solutions;
• Drive automation, create process and methodology documentation;
• Create materials and deliverables that will be used to support and engage with Onclusive's self-service and automated client base;
• Communicate client needs and act as an internal advocate for owned clients;
• Adhere to Onclusive values at all times.

What you bring :

• English language fluency is required (both written and verbal);
• 0-2 years' experience, ideally in the business intelligence industry;
• Experience of working with a CRM tool is a plus;
• Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations;
• Ability to learn quickly and grasp different processes and systems;
• Enthusiasm to work in a fast-paced and demanding environment;
• Ability to prepare clear and concise client-ready documents;
• Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail;
• Ability to work independently as well as part of a team.

What we can offer :

We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you :

• Competitive salary and benefits;
• Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with;
• A company focus on wellbeing and work-life balance including initiatives such as flexible working and mental health support.

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or any other characteristic.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other
• Public Relations and Communications Services

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