Customer Success Agent

Opticks; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking cybersecurity firm redefining the advertising fraud landscape! As a Customer Success Agent, you'll engage customers and drive product value, ensuring their success and growth. With a focus on communication and results, you'll collaborate with Sales and coordinate resources to meet customer needs. This role offers a hybrid working environment, competitive compensation, and the chance to make a real impact in a fast-growing SaaS company. If you're passionate about technology and customer success, this is the perfect opportunity for you!

Servicios

Flexible working hours

Great team atmosphere

Competitive compensation

Formación

• 2+ years in Customer Success or similar roles.
• Strong communication and results-driven mindset.

Responsabilidades

• Drive onboarding and retention for key customers.
• Collaborate with Sales for renewals and expansion opportunities.
• Represent customer voice to inform sales and product roadmap.

Conocimientos

Management Consulting

Customer Success

Account Management

Strong Communication

Results-driven Mentality

Passion for Technology

Fluency in Spanish

Fluency in English

Descripción del empleo

About Opticks️: Opticks is a cybersecurity company that provides ad fraud detection and prevention solutions for leading advertisers and agencies worldwide. Our relentless mission is to deliver reliable and innovative software to beat digital ad fraud.

About the role️

We are looking for a very communicative and results-driven Customer Success Agent to engage our customers, drive Opticks, and deliver our product value throughout its lifecycle. You will be a key person for the growth of the company, which is redefining the advertising fraud landscape. You will report to the Head of Sales of Opticks.

Main functions

1. Drive onboarding, retention, and growth among our most valuable customers by understanding their business needs and helping them succeed.
2. Enable successful roll-out of Opticks solutions, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person.
3. Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
4. Represent the voice of the customer to inform our sales process and product roadmap.
5. Coordinate resources across Opticks as needed to support customer needs.
6. Identify and develop opportunities for customers to act as Opticks advocates (e.g., testimonials, case studies).

What you will need

• Over 2 years of experience in Management Consulting, Customer Success, Account Management, or similar roles.
• Strong communication abilities.
• Results-driven mentality, with a bias for speed and action.
• Passion for technology and being part of a fast-growing SaaS company.
• Big Plus: previous experience in Advertising, Adtech, or media agency business.
• Fluent in Spanish (ES) and English (EN). Preferable: other EU languages.

What we offer

• Be part of a venture that is redefining the advertising fraud landscape.
• Team flexible working hours & environment (hybrid model in place).
• Competitive compensation based on experience.
• A great team and atmosphere!

If you’re self-driven, a fast learner, and passionate about making a positive impact, we are looking for you!