Customer Success Agent

Opticks; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading cybersecurity company specializing in ad fraud detection is seeking a Customer Success Agent in Barcelona. In this role, you will engage customers and drive product success through onboarding and advocacy, contributing to the company’s growth. Ideal candidates are results-driven with strong communication skills and a passion for technology.

Servicios

Flexible working hours & environment

Competitive compensation based on experience

Great team and atmosphere

Formación

• 2 years of experience in Management Consulting, Customer Success, Account Management, or similar roles.
• Fluent in ES, EN; preferable other EU languages.
• Passion for technology and SaaS.

Responsabilidades

• Drive onboarding, retention, and growth among valuable customers.
• Enable successful roll-out of Opticks solutions.
• Represent the voice of the customer in the sales process.

Conocimientos

Communication

Results-driven mentality

Understanding business needs

Advocacy development

Descripción del empleo

Direct message the job poster from Opticks

Opticks is a cybersecurity company that provides ad fraud detection and prevention solutions for leading advertisers and agencies worldwide. Our relentless mission is to deliver reliable and innovative software to beat digital ad fraud.

About the role

We are looking for a very communicative and results-driven Customer Success Agent to engage our customers and deliver our product value throughout its lifecycle.

You will be a key person for the growth of the company, which is redefining the advertising fraud landscape. You will report to the Head of Sales of Opticks.

Main functions

• Drive onboarding, retention, and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Enable successful roll-out of Opticks solutions, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person.
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.
• Represent the voice of the customer to inform our sales process and product roadmap.
• Coordinate resources across Opticks as needed to support customer needs.
• Identify and develop opportunities for customers to act as Opticks advocates (e.g., testimonials, case studies).

What you will need

• 2 years of experience in Management Consulting, Customer Success, Account Management, or similar roles.
• Strong communication abilities.
• Results-driven mentality, with a bias for speed and action.
• Passion for technology and being part of a fast-growing SaaS company.
• Big Plus : previous experience in Advertising, Adtech, or media agency business.
• Fluent in ES, EN. Preferable : other EU languages.

What we offer

• Be part of a venture that is redefining the advertising fraud landscape.
• Flexible working hours & environment (hybrid model).
• Competitive compensation based on experience.
• A great team and atmosphere

If you're self-driven, fast learner, and passionate about making a positive impact, we are looking for you

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Sales, and Business Development
• Software Development

J-18808-Ljbffr

J-18808-Ljbffr