Customer Success Advisor, D&M (Italian and Spanish Market)

Merantix; Barcelona; Presencial; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A leading design software company is seeking a Customer Success Representative in Barcelona to enhance customer engagement and drive product adoption. The ideal candidate will have multilingual proficiency (English, Italian, Spanish) and relevant experience in the Product Design & Manufacturing industry. Responsibilities include onboarding, risk mitigation, and cross-functional collaboration to meet customer goals. This role offers the opportunity to be part of a dynamic team focused on delivering exceptional customer experiences.

Formación

• Relevant experience or education in the Product Design & Manufacturing Industry or similar fields.
• Ability to drive cross-functional collaboration and stakeholder management.
• AI savviness is a plus.

Responsabilidades

• Proactively engage with customers through outbound calls, emails, and meetings.
• Establish and execute onboarding and adoption strategies to increase customer value.
• Identify and engage with at-risk accounts to mitigate risk.
• Expand Autodesk's existing customer portfolio for new business development.
• Collaborate cross-functionally to drive customer milestones.

Conocimientos

Professional working proficiency in English

Professional working proficiency in Italian

Professional working proficiency in Spanish

Strong communication skills

Time management

Account management

Business acumen

Problem solving

Descripción del empleo

Overview

Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting improved revenue and overall company growth. As we transform our business model, driving continuous adoption of our technology is key to success for both Autodesk and our customers. You will be part of the EMEA Scaled Customer Success team, supporting companies through the Onboard and Adopt lifecycle stages. Your role will be to help them achieve their business goals by maximizing the potential of Autodesk solutions. Our guiding principles are to be collaborative, foster a growth mindset, reimagine what is possible, and be unstoppable in our pursuit of impact and results. We build trust through every interaction and are committed to creating a diverse and inclusive workplace.

Responsibilities

• Proactively engage with customers through outbound calls, emails, and meetings, leveraging industry-specific knowledge. Interact with various personas within customer organizations, from IT staff to C-level executives
• Establish and execute onboarding and adoption strategies to increase customer value. Monitor customer usage data and other health indicators, and translate these into a customer success engagement approach to increase Autodesk product usage and adoption
• Identify and engage with at-risk accounts using strong discovery and consultative skills to mitigate risk and realign them to success
• Expand and grow Autodesk's existing customer portfolio by identifying opportunities for new business development
• Collaborate cross-functionally with Sales, Channel Partners, Support, and other Autodesk stakeholders to drive customer milestones

Minimum Qualifications

• Professional working proficiency in English, Italian, and Spanish
• Relevant experience or education in the Product Design & Manufacturing Industry or similar fields
• Strong communication skills such as relationship building, interpersonal skills, empathy, active listening, influencing and negotiating, objection handling and storytelling
• Proficiency or familiarity in time management, account management, business acumen, problem solving, data analytics, strategic thinking, and planning
• Ability to drive cross-functional collaboration and stakeholder management
• AI savviness is a plus
• Experience working in diverse teams and a commitment to fostering an inclusive workplace