Customer Success Account Manager - Spanish speaker

Customer Success Account Manager - Spanish speaker, Barcelona

Client:

Microsoft

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Description:

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

This role is flexible in that you can work up to 50% from home.

Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

• Fluent in Spanish and English (reading, speaking and writing)

Additional or Preferred Qualifications

• Bachelor's Degree in Engineering, Information Technology, Business, or related field AND experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

• Relevant work experience within customer industry.

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Responsibilities

· Customer Relationship Management

Nurture, establish and develop relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance. Manages customer relationships with a focus on understanding business priorities and how they align and realize the business value for customers and Microsoft.

· Consumption Leadership - Customer Strategy and Growth

Own customer relationships to uncover customer priorities and opportunities to plan deliveries that increase deployment and adoption velocity of their Microsoft investments.

· Customer Success Leadership - Delivery and Program Management

Orchestrate delivery resources to facilitate value realization with a focus on driving operational health. Help customers realize the value of their Microsoft investments and leverage support agreements to achieve their goals.

· Customer Success Leadership – Consumption Leadership

Help customers to achieve their consumption milestones aligned with their priorities, track progress, resolve blockers, and keep activities on schedule.

· Technical Relevance

Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect