Customer Services Content Moderator

About ExoClick:

ExoClick is an innovative and global ad company serving 20 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part of EXOGROUP, a set of companies made up of +200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Tarragona, and Buenos Aires.

Role

Working within the ExoClick Customer Services department, you will have the responsibility for providing our clients with the highest level of client service. Additionally, you will be on the front line in protecting our network/clients against online security threats.

The Compliance Team works 24/7 providing assistance to our clients around the world, through Emails & tickets in a fast-paced energetic environment. The role will involve challenging problem solving, analytical investigations and a variation in tasks.

Responsibilities

• Moderate content of the ExoClick network ensuring internal procedures are followed and maintaining consistently high standards of work.
• Answer compliance-related questions from our clients using various platforms (Email/Tickets).
• Manage workflows to agreed KPIs.
• Protect the network from 3rd party threats and advertising security issues.

Essential Requirements

• A very high level of attention to detail.
• Strong investigation skills.
• You are fluent in or native English.
• Strong oral and written communication.
• Multi-tasking abilities.
• 24/7 flexibility.
• Proficient with PC based software and browsers.
• Comfortable with all types of Adult content websites.

Desirable skills

• Previous experience working in an online customer care environment.
• Technical background especially working with HTML, JAVASCRIPT, proxies etc.
• Previous experience in auditing.
• Knowledge of website construction and/or online advertising.

What you'll find working at ExoClick:

We offer a position in a young, dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre, one of Barcelona's world-renowned landmarks, located right on the city's seafront. Additionally, we offer the opportunity for permanent training, personal development, ambitious career growth, and a competitive salary.

Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you!

Our company benefits:

• Flexitime and summer schedule.
• Private health insurance.
• Your Birthday off as a paid holiday.
• Flexible compensation plan: travel, meals & childcare.
• Additional internal and external training through our EXOGROUP University program.
• English, Portuguese & Spanish classes.
• Training budget & study leave.
• Employee referral program bonus - You can earn 2500Eur by referring someone!
• Exciting team buildings in locations such as Ibiza.
• Office games room/chill-out zone.
• Organic fruit.
• Wednesday team breakfast.
• Yoga classes.
• Massages.
• Subsidized catering.
• Flexible remote work.
• Home office set up budget of 500 Eur.