Customer Service with English and Dutch

Financecolombia; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global healthcare provider is seeking multilingual customer service representatives in Madrid. You will support clients with queries regarding their medical plans, ensuring the best experience. This role involves managing communication via various channels and handling complaints, requiring advanced English and Dutch proficiency. Full-time commitment with remote work and flexible scheduling options.

Servicios

Work from home with required office visits twice a week

24 days holiday plus birthday off

Private Medical and Dental Insurance

Flexible dress code

Formación

• Availability for 39 hours/week.
• Must attend a 6-week induction starting 8th September 2025.
• Available to work designated shifts on weekdays.

Responsabilidades

• Manage daily queries from clients and insurers.
• Coordinate and ensure follow-ups of assigned contracts.
• Handle medical issues with the help of consultants.

Conocimientos

Advanced or bilingual proficiency in English

Dutch (C1 / C2)

Customer focus

Problem-solving skills

Excellent interpersonal communication skills

Attention to detail

Descripción del empleo

Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service reps, where you will support customers from across the globe.

We are a diverse team, and even if you don't have any customer service experience, we are keen to hear from you if you have the desire to go the extra mile for our customers.

What are your main responsibilities?

In this role, you'll impact the lives of the people reaching out to us. With your strong knowledge of our products and services and your active listening skills, you will assist them with queries about their medical plans. Your human touch, listening skills, and empathy will provide help and reassurance to the customer.

KEY AREAS:

• Managing communication in daily queries from clients and insurers via various channels, mainly telephone and email.
• Coordinating and ensuring follow-ups of assigned contracts.
• Handling medical issues in collaboration with our medical consultants.
• Contributing to the use of the most efficient communication channels (phone, email, letter).
• Using your language skills to translate documents when needed.
• Planning work to prioritize tasks and maintain service performance.
• Handling complaints and analyzing root causes to improve customer satisfaction.
• Assisting the Client Manager with tasks like preparing presentations and analyzing statistics.
• Maintaining a cooperative and friendly work environment.
• Identifying and sharing potential improvements with your manager.

What skills do you need?

• Advanced or bilingual proficiency in English and Dutch (C1 / C2).

What you'll bring:

• Customer focus with problem-solving skills.
• Customer-centric mindset.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to organize, prioritize, and manage workload to meet targets.
• Quickly identifying customer needs and exercising judgment confidently.
• High attention to detail and accuracy with a proactive approach.
• Ability to handle multiple tasks and meet deadlines.
• Self-initiative and proactive in process improvements.
• Basic IT skills and system navigation ability.

What we require:

• You can commit to 39 hours/week.
• You can attend a 6-week induction starting 8th September 2025.
• You are available to work one of the following shifts:

• Monday to Friday: 9:00 to 16:45
• Monday to Friday: 8:00 to 15:45

What's in it for you?

• Work from home with required office visits twice a week.
• Remote training with all necessary tools provided.
• Home working resources provided.
• 24 days holiday per year plus your birthday off.
• Private Medical and Dental Insurance.
• Life Assurance.
• Flexible dress code.

Start date: 08/09/2025

What makes Cigna different from other employers?

We prioritize solid customer relationships, business ethics, and sustainability. We value our employees' talent and dedication, offering a good work-life balance and health & well-being initiatives.

Plus much more!

Apply today to look to your future with Cigna!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, advocates for better health at every life stage, guiding customers through the healthcare system to make informed decisions. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth, medical conditions, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics. For reasonable accommodation during the application process, email support. Do not email for application updates or resumes.

Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full-Time

Experience: N/A

Vacancy: 1