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A leading company in customer service is seeking a dedicated professional to manage customer relationships and order processing. The successful candidate will be responsible for ensuring timely delivery of services and effectively resolving customer inquiries. This role plays a crucial part in maintaining the company's high standards of customer satisfaction and operational efficiency.
Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.
Answers questions about product assortment, applications, production based on standard products, quoting prices, and delivery times.
Re)negotiates contracts with customers for renewals regarding price, specifications, and delivery within defined parameters and standards set by Sales, to maintain relationships with customers meeting volume, quality, and price requirements.
Order processing and data management :
Customer relationship management :
People have always been at the heart of the SHV story.
for our planet
Sustainability plays a key role in our purpose.
for our performance
Financial performance without purpose is not meaningful, and purpose without performance is not sustainable.
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