Customer Service Team Lead

Hubbell Inc.; Málaga; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

Hubbell Incorporated is seeking a Customer Service Team Lead to guide the service team, train staff, and resolve escalated inquiries using SAP and Salesforce.

You will manage a designated customer/sales territory, provide pricing and order status, expedite orders, and coordinate with Sales, Operations, and Logistics to maintain service levels and on-time delivery. Experience with SAP/Salesforce and 3–5 years in customer service is required.

Formación

• 3–5 years of order resolution or customer service experience.
• 1–2 years of SAP and Salesforce experience.
• EDI and VMI experience preferred.

Responsabilidades

• Train and mentor customer service team members.
• Manage a designated customer/sales territory and serve as point of contact.
• Provide pricing, availability, and order status.
• Process, monitor, and expedite orders.
• Coordinate escalations with supply chain.

Conocimientos

Customer service

Team leadership

Problem solving

Communication

Cross-functional collaboration

Educación

Work experience in lieu of degree

Herramientas

SAP

Salesforce

EDI systems

VMI systems

Descripción del empleo

Job Overview

As part of a world-class service team, the Customer Service Team Lead will primarily be responsible for the training activities, Salesforce system knowledge, and resolution of escalated inquiries for the customer service team, in addition to performing regular customerservice duties.

A Day In The Life

• Manage a designated customer/sales territory while balancing team leadership responsibilities; serve as primary point of contact for order management and issue resolution.
• Provide accurate pricing, availability, and order status information to internal and external customers.
• Process, monitor, and expedite orders to ensure timely fulfillment and customer satisfaction.
• Review and act on escalations and expedite requests, coordinating with supply chain partners as needed.
• Monitor phone/email queues, identify volume trends, and recommend staffing or workflow adjustments.
• Support daily team operations, workload balancing, and overall service level performance.
• Assist with training, onboarding, and mentoring team members to build skills and knowledge.
• Partner cross-functionally with Sales, Operations, Product Management, Technical Services, Quality, and Logistics to resolve customer issues.
• Apply special pricing agreements and prepare quotes within established guidelines.
• Ensure accurate documentation and coding of customer interactions and required reporting.
• Serve as a subject matter expert in SAP and Salesforce, supporting troubleshooting, system adoption, and best practices.
• Maintain and develop SOPs, work instructions, dashboards, and reports to drive consistency and visibility.
• Act as liaison with distribution centers and operations to resolve delivery, logistics, and delivery drop issues.
• Participate in on-call rotation and support storm/emergency response activities as required.

What will help you thrive in this role?

• A demonstrated history of resolving complex customer problems and proactively assisting colleagues across the customer service team.
• A demonstrated history of high customer excellence, no matter the challenge.
• While a Bachelor's degree is not required; an equivalent of dedicated 3-5 years in order resolution or customer service expeirence is required (in lieu of a 4-year degree).
• A minimum of 1-2 years of SAP and Salesforce experience is required - Or an equivalent system but similar production and sales/order system.
• EDI and VMI experience is also preferred.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

Hubbell, Hubbell Inc., Hubbell Incorporated