Customer service Support (Back Office)

Winid Spain; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player seeks a detail-oriented Back Office Agent to join their Customer Service Africa Team in Barcelona. In this pivotal role, you will support invoice management and ensure timely payments while collaborating closely with logistics to facilitate smooth operations. This position offers an exciting opportunity to work within a global food company, enhancing your skills in customer service and logistics coordination. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role could be your next career move.

Formación

• 3+ years of experience in customer service or back office roles.
• Strong command of English; knowledge of French and Spanish is a plus.

Responsabilidades

• Manage export documents and ensure timely delivery of goods.
• Inform customers about deliveries and follow up on orders.

Conocimientos

Customer Service

Invoice Management

Logistics Coordination

Advanced English

French

Spanish

Educación

Degree in Economics

Degree in Business Administration

Degree in International Trade

Descripción del empleo

Winid is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.

About the client :

Our client is a global food company based in Barcelona, Spain, operates in over 50 countries across Europe and Africa, offering more than 30 local brands.

We are now looking for a Back Office Agent for our client's Customer Service Africa Team in Barcelona . This role, will give support in the invoice to cash functions to ensure the reception on time of the payments of customers fulfilling the working capital requirements of the company. Also, assists the customer service manager with the company’s orders of the export business according to forecasted deliveries.

Key Responsibilities :

• Managing export documents and the flow of goods release of the export business
• Informing customers about their deliveries and follow up them
• Working together with Logistics to follow up orders and also incidents
• Follow up and accounting of payments

Requirements :

• Degree in Economics, Business Administration or International Trade
• At least 3 years of experience in similar roles.
• Advanced English level is a must.
• French and Spanish speaking is a nice to have.