Customer Service Superstar - Ecommerce - Primer Empleo

Cornet Barcelona; Barcelona; Presencial; A tiempo parcial

Descripción de la vacante

A luxury glassware company based in Barcelona is seeking a customer service agent for a temporary position from October to January. The ideal candidate will have a passion for exceptional customer service, a Bachelor's degree in a related field, and a willingness to learn new skills in various areas, including online marketing. Join a young, dynamic team focused on personal and professional growth.

Formación

• Excellent communication skills and proficiency in customer interaction.
• Ability to learn quickly and adapt to new skills.
• Calmness under pressure during peak times.

Responsabilidades

• Answer all customer emails and inquiries.
• Resolve issues with orders efficiently.
• Provide feedback to improve service processes.

Conocimientos

Customer service

Problem-solving

Teamwork

Educación

Bachelor's degree in communication/human resources/marketing/business

Herramientas

MS Word

Google Docs

Descripción del empleo

Overview

If you understand the value of exceptional customer service, and love interacting with people, we want to talk to you! We have an immediate opening for a customer service superstar able to handle customer inquiries with a smile. This is a temporary position for the high season between October and January. We're looking for someone who wants to start as a customer service agent and expand into additional roles.

Room to Grow

To help you grow, we will provide you with personal and professional development training. Every month, you\'ll learn new skills in several areas including, but not limited to: Online marketing, copywriting, human resources, customer service, time management, even neuroscience, and much more.

About Us

We are Cornet Barcelona: a fast-growing, international luxury glassware company based in Barcelona. We\'re a young team, we\'re avid learners, and were focused on continuous professional and personal growth.

About You

• Naturally out-going, good natured, patient and kind
• A team player and able to take direction
• Love solving problems and helping people
• Believe every customer deserves respect
• Treat customers well not because you have to, but because it is the right thing to do
• A self-starter and can work on your own with minimum supervision
• Want to learn online marketing skills beyond customer service
• Capable of remaining calm and efficient under stress - we receive a lot of emails and inquiries during the holiday season

What you will do

• Answer all customer emails and inquiries
• Quickly resolve any issues with orders
• Respond in a kind, personal, warm way
• Answer customer reviews with grace and ensure customers are satisfied
• Track orders, keep customers updated and resolve any delivery issues
• Provide new ideas and feedback to improve our customer service processes
• Learn and grow within the company - we will teach you new skills

Qualifications

• Bachelor degree in communication/human resources/marketing/business
• Proficient in MS Word, Google Docs, email, grammar
• Proficient in English

Additional Details

• Requisitos de informática: No indicado
• Contrato de trabajo: Contrato temporal
• Jornada de trabajo: Horario de Mañanas y tardes