Customer Service Specialist With Portuguese

buscojobs España; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading company in medical equipment manufacturing seeks a Customer Service Specialist fluent in Portuguese. This role involves ensuring high-quality customer support, managing orders, and collaborating with various departments. The ideal candidate has at least 5 years of experience and thrives in a multicultural atmosphere, with a hybrid work environment.

Servicios

Wellness programs

Open space work setting

Enthusiastic, multicultural atmosphere

Formación

• Minimum 5 years in similar roles; B2B experience is a plus.

Responsabilidades

• Respond to customer requests regarding product information and order status.
• Process customer orders in accordance with company procedures.
• Manage shipment incidents with couriers.

Conocimientos

Teamwork

Descripción del empleo

Customer Service Specialist with Portuguese

At CooperVision, we are proud to be a global leader in contact lenses. Our innovative sites worldwide manufacture and distribute contact lenses for leading vision correction brands. We are committed to creating brighter futures for our customers, wearers, and employees.

The Customer Experience Specialist is the primary contact for Iberia customers. They are responsible for following up on the Customer Journey, ensuring high-quality support and exceptional service. Teamwork is essential for process simplification, integration, and identifying areas for improvement. The Specialist contributes enthusiastically and collaboratively to the department's results. This position reports directly to the Customer Experience Leader and secondarily to the Customer Experience Manager.

Essential Functions & Accountabilities

General activities :

• Participate in local (Portugal and/or Spain) and international ad hoc projects.
• Support department Leaders and Managers in actions needed to meet objectives.
• Contribute to weekly team meetings with feedback and ideas to improve processes and communication.
• Coordinate closely with other departments, mainly Finance and Commercial.

Main activities :

• Respond to customer requests regarding product information, order status, shipment tracking, etc.
• Process customer orders in accordance with company procedures and customer requests.
• Manage shipment incidents with couriers, such as wrong addresses, collections, or lost goods.
• Handle documentation and products related to returns.
• Monitor backorders and products manufactured outside Spain, notifying customers as necessary.
• Manage information about new product launches and promotional campaigns to ensure accurate communication aligned with business objectives.
• Review orders and subscriptions in the system, providing documentation for audits.

Scope

The Customer Experience department comprises five specialized work groups: Telephone Service, Customer Support, Returns, After Sales / BP Queries, and EDI. The Specialist interacts directly with approximately 12,000 customers in the Spanish and Portuguese markets. They also collaborate with other departments (Distribution Center, Commercial, IT, Finance, Marketing, Professional Services) and international delegations (UK, USA).

Knowledge, Skills, and Abilities :

Soft Skills : Teamwork

Work Environment :

• Wellness programs
• Open space work setting
• Hybrid: office and remote work
• Enthusiastic, multicultural atmosphere
• No travel required

Experience

Minimum 5 years in similar roles; B2B experience is a plus.

Seniority Level

• Associate

Employment Type

• Full-time

Job Function

• Customer Service
• Industry: Medical Equipment Manufacturing