Customer Service Specialist with Commercial Skills

CONVERTPACK SERVICES S.A.; Sant Cugat del Vallès; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic organization as a Customer Service Specialist, where you'll blend customer service excellence with sales support. This hybrid role offers a chance to enhance customer satisfaction while driving business growth. You'll manage client relationships, provide after-sales assistance, and collaborate with the sales team to identify opportunities. Enjoy a supportive work environment, competitive salary, and clear career growth paths in a growing company within the flexible packaging industry. If you're passionate about customer service and eager to contribute to both client satisfaction and sales, this position is tailored for you.

Servicios

Competitive base salary

Performance-based bonus

Permanent contract

Career growth opportunities

Structured professional development plan

Supportive work environment

Formación

• 3+ years in customer service with commercial skills.
• Fluent in Spanish and English, French/Italian a plus.

Responsabilidades

• Provide exceptional customer service and manage inquiries.
• Assist in generating leads and support sales growth.

Conocimientos

Fluency in Spanish

Fluency in English

Customer Service Skills

Sales Support

Organizational Skills

Proactive Approach

Results-driven

Fluency in French

Fluency in Italian

Descripción del empleo

We are seeking a highly motivated and organized professional for a Customer Service Specialist role with additional commercial skills. This hybrid position combines customer service responsibilities with some commercial duties, offering you the opportunity to play a key role in both ensuring an excellent customer experience and supporting sales growth.

If you're looking to be part of a well-established, dynamic organization that values customer satisfaction, provides stability, offers attractive benefits, and presents exciting opportunities for growth, this is the perfect position for you.

Key Responsibilities:

1. Customer Service Support: Provide exceptional service by managing customer inquiries, order entry, follow-ups, and after-sales assistance.
2. Manage relationships with Iberian clients through email, cold calling, and, occasionally, customer visits.
3. Sales Support: Assist with generating leads, identifying potential sales opportunities, and collaborating with the sales team to enhance customer satisfaction and drive business growth.
4. Reporting: Work closely with the Sales Manager, reporting on customer feedback, order status, and sales progress.

Required Qualifications:

1. Fluency in Spanish and English (advanced level is essential).
2. A minimum of 3 years of experience in a customer service role, with a strong understanding of commercial or sales-related activities.
3. Demonstrated proactive approach, excellent organizational skills, and the ability to manage multiple tasks.
4. Results-driven with an emphasis on both customer satisfaction and sales support.
5. Experience in the packaging sector is highly valued.
6. Proficiency in French and/or Italian is a plus.
7. A curious, eager-to-learn mindset with a passion for personal growth and development.

What We Offer:

1. A supportive and positive work environment as part of a close-knit team.
2. Competitive base salary (+ performance-based bonus) and a permanent contract.
3. Opportunities for career growth and a structured professional development plan.
4. Stability in a growing company in the flexible packaging industry.

If you have a strong customer service mindset and enjoy contributing to both client satisfaction and sales, this is the perfect opportunity for you. Join us at Convertpack and become an integral part of our customer-focused team.

We look forward to receiving your application!