Customer Service Specialist – We're Hiring Arabic Speakers!

Cross Border Talents; Sevilla; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Paid training

Structured onboarding

Career growth

International team

Dynamic environment

Descripción de la vacante

Cross Border Talents is seeking Arabic & English-speaking Customer Service Specialists to join an international project in Lisbon, Portugal. You will deliver multi-channel support for advertising campaigns, troubleshoot issues, and help clients optimize their digital advertising experiences.

Ideal candidates have Arabic and English proficiency, experience in paid campaigns, and a background in digital marketing or advertising technology.

Formación

• Native/fluency in Arabic required (Egyptian, Jordanian, or UAE dialects preferred).
• English proficiency at B2/C1 or higher.

Responsabilidades

• Deliver outstanding customer support in Arabic and English via multiple channels.
• Assist clients with advertising campaign inquiries and account support.
• Troubleshoot issues and provide timely, effective solutions.
• Help clients optimize their digital advertising experience.
• Collaborate with internal teams to ensure high-quality customer experience.
• Maintain accurate records while meeting service quality standards.

Conocimientos

Arabic language

English language

Paid campaigns

Digital marketing

Advertising tech

Customer service

Educación

Marketing degree

Descripción del empleo

Arabic Speakers – Your Next International Career Starts in Lisbon, Portugal!

Are you passionate about Digital Marketing, Customer Success, and Online Advertising? Looking for an exciting opportunity to work with a global team while building your international career?

We're looking for Arabic & English-speaking Customer Service Specialists to join a fast-growing international project supporting one of the world's leading digital platforms.

Why Join This Opportunity?

• Competitive salary package
• Relocation support provided
• Paid training and structured onboarding
• Career growth within an international organization
• Work with digital advertising and social media solutions
• Dynamic, multicultural, and supportive work environment
• Gain valuable experience in the digital marketing industry

Key Information

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts, Monday–Sunday (24/7 operations)
Salary: Competitive salary package

Your Responsibilities

Deliver outstanding customer support in Arabic and English via multiple communication channels.
Assist clients with advertising campaign-related inquiries and account support.
Troubleshoot customer issues and provide timely, effective solutions.
Support customers in optimizing their digital advertising experience.
Collaborate with internal teams to ensure a high-quality customer experience.
Maintain accurate records while meeting service quality standards.

Requirements

Arabic: Native/C2 proficiency (Egyptian, Jordanian, or UAE dialects preferred).
English: B2/C1 proficiency or higher.
Experience in Paid Campaign Management is required.
Degree in Marketing or a related field.
Previous experience in Digital Marketing.
Experience in a Contact Centre or supporting an Advertising Technology project is highly preferred.
Good understanding of social media platforms and digital advertising.
Excellent communication, problem-solving, and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.