Customer Service Specialist – We'Re Hiring Arabic Speakers!

Cross Border Talents; País Vasco; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Relocation support

Paid training

Career growth within an international組

Exposure to digital advertising and xã

Job summary

Cross Border Talents is seeking Arabic and English-speaking Customer Service Specialists to join a fast-growing international project supporting a leading digital platform. You will handle Arabic and English customer support, assist with advertising campaigns, and collaborate with global teams to ensure a high-quality customer experience.

The role offers on-site work in Lisbon with a rotating schedule, paid training, relocation support, and clear career growth within an international

Qualifications

• Arabic native or high proficiency (Egyptian, Jordanian, or UAE dialects preferred).
• English proficiency at B2/C1 or higher.
• Experience in Paid Campaign Management is required.
• Degree in Marketing or a related field.
• Previous experience in Digital Marketing.
• Experience in a Contact Centre or supporting an Advertising Technology project is highly preferred.
• Good understanding of social media platforms and digital advertising.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Deliver outstanding customer support in Arabic and English via multiple channels.
• Assist clients with advertising campaign-related inquiries and account support.
• Troubleshoot customer issues and provide timely, effective solutions.
• Support customers in optimizing their digital advertising experience.
• Collaborate with internal teams to ensure a high-quality customer experience.
• Maintain accurate records while meeting service quality standards.

Skills

Arabic

English

Paid Campaign Management

Customer Service

Digital Advertising

Education

Bachelor's degree in Marketing or related field

Job description

Arabic Speakers – Your Next International Career Starts in Lisbon, Portugal!

Are you passionate about Digital Marketing, Customer Success, and Online Advertising? Looking for an exciting opportunity to work with a global team while building your international career?

We're looking for Arabic & English-speaking Customer Service Specialists to join a fast-growing international project supporting one of the world's leading digital platforms.

Why Join This Opportunity?

• Competitive salary package
• Relocation support provided
• Paid training and structured onboarding
• Career growth within an international organization
• Work with digital advertising and social media solutions
• Dynamic, multicultural, and supportive work environment
• Gain valuable experience in the digital marketing industry

Key Information

• Location: Lisbon, Portugal
• Work Model: On-site
• Schedule: Rotating shifts, Monday–Sunday (24/7 operations)
• Salary: Competitive salary package

Your Responsibilities

• Deliver outstanding customer support in Arabic and English via multiple communication channels.
• Assist clients with advertising campaign-related inquiries and account support.
• Troubleshoot customer issues and provide timely, effective solutions.
• Support customers in optimizing their digital advertising experience.
• Collaborate with internal teams to ensure a high-quality customer experience.
• Maintain accurate records while meeting service quality standards.

Requirements

• Arabic: Native/C2 proficiency (Egyptian, Jordanian, or UAE dialects preferred).
• English: B2/C1 proficiency or higher.
• Experience in Paid Campaign Management is required.
• Degree in Marketing or a related field.
• Previous experience in Digital Marketing.
• Experience in a Contact Centre or supporting an Advertising Technology project is highly preferred.
• Good understanding of social media platforms and digital advertising.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.