Customer Service Specialist - Um-345

buscojobs España; Pontevedra; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen sucht einen engagierten Customer Service Specialist, der exzellenten Kundenservice bietet und die Zufriedenheit der Kunden im EMEA-Raum sicherstellt. In dieser Rolle sind Sie die erste Anlaufstelle für Kundenanfragen und tragen zur Lösung von Problemen sowie zur Verwaltung von Bestellungen bei. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Kommunikationsfähigkeiten und Ihr Engagement für den Kundenservice entscheidend sind. Wenn Sie eine proaktive Person sind, die gerne in einem Team arbeitet und bereit ist, sich weiterzubilden, dann ist diese Stelle genau das Richtige für Sie.

Formación

• Mindestens 3 Jahre Erfahrung im Kundenservice.
• Ausgezeichnete Kommunikationsfähigkeiten in Englisch und Spanisch.

Responsabilidades

• Bearbeitung von Kundenanfragen per Telefon und E-Mail.
• Verwaltung von Bestellungen und Kommunikation mit 3PL-Agenten.

Conocimientos

Kommunikationsfähigkeiten

Kundendienstprozessentwicklung

SAP ByDesign ERP

Microsoft Office Suite

Kundensupport-Software (Freshdesk)

Schnelles Lernen

Educación

3+ Jahre Erfahrung in einer ähnlichen Rolle

Herramientas

SAP ByDesign

Freshdesk

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

The Customer Service Specialist is responsible for providing world-class customer service and satisfaction to all Mechanix Wear internal and external customers within the EMEA region. This position is often the first person a Mechanix Wear customer interacts with. The role requires knowledge of our products, our uniquely different business segments and resulting customer needs. Ideal candidates are eager to learn, confident, friendly, outgoing and willing to assist and attend to all customer requests. You will communicate with our customers and process customer orders on a daily basis which requires the ability to adapt, understand and respond in an increasingly dynamic environment.

Reporting to the Operations Manager EMEA, this role maintains customer satisfaction by quickly problem-solving issues and order management. Along with CS duties, assists with managing office supply, administration tasks such as shipments and travel coordination, and communicates with staff about office management and processes.

• Order entry and order release within our SAP ByDesign ERP system
• Answer customer requests via phone and email within predefined resolution time
• Customer troubleshooting and resolution
• Track shipments and proactively communicate with customers about deliveries
• Process approved credits and returns
• Daily communication with 3PL agents in regards of order release and shipments follow-up
• Processes customer quotations, including freight quotations and assigns appropriate lead-times; verify pricing, advise stock levels and provide tracking on orders when requested
• Maintain accurate customer data in our ERP
• Assists the Finance Department in resolving issues, including credit and debit memo entry
• Provide customers with necessary documents related to the products and shipments
• Assist and support the Sales Team

Experience, Skills & Education

• 3+ years experience in a similar role
• Excellent communication skills, both orally & written in English and Spanish; any additional languages will be a plus
• Proficiency in Microsoft Office Suite : Excel, Word and Outlook, ERP (SAP by Design), Customer Support Software (Freshdesk)
• Self-directed, with a strong work ethic and able to work without direct daily management
• Customer service process development and optimization
• Fast-learner

Additional Qualities Necessary

• Genuinely motivated by providing excellent service and support to customers and colleagues
• Must be well organized and demonstrate ability to prioritize
• Pro-active and savvy, process improvement oriented
• Ability to work under pressure, while meeting deadlines and customer expectations
• Willingness to attend training to keep knowledge and skills up to date