Customer Service Specialist - Spanish / Portuguese

CooperVision; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global leader in contact lenses is seeking a Customer Experience Specialist responsible for ensuring high-quality customer support across the Iberia region. This role involves direct contact with customers, collaboration with various departments, and participation in local and international projects to achieve department goals.

Formación

• Role requires proficiency with Office package.

Responsabilidades

• First point of contact for Iberia customers.
• Support department leaders and managers in actions required to meet objectives.
• Participate in ad hoc projects at local and international levels.

Conocimientos

Proficiency with Office package

Descripción del empleo

At CooperVision, we are proud to be a global leader in contact lenses. Our innovative sites worldwide manufacture and distribute contact lenses for some of the biggest names in vision correction. The Customer Experience Specialist is the first point of contact for Iberia customers. They are responsible for following up on the Customer Journey to ensure high-quality support and a differentiating service. The Customer Experience Specialist contributes enthusiastically and collaboratively to the department's results. This position reports directly to the Customer Experience Leader and secondarily to the Customer Experience Manager.

General activities :

1. Participate in ad hoc projects at the local (Portugal and/or Spain) and international levels.
2. Support department leaders and managers in actions required to meet department and company objectives.
3. Work closely and coordinate with other departments, mainly Finance and Commercial.

The Customer Experience department is divided into 5 specialized work groups: Telephone Service, Customer Support, Returns, After Sales / BP Queries, and EDI. The Customer Experience Specialist will have direct contact with approximately 12,000 customers in the Spanish and Portuguese markets. In addition to customer support, they will interact regularly with other departments such as Distribution Center, Commercial Team, IT, Financial, Marketing, and Professional Services.

Requirements:

• Proficiency with Office package.
• Office-based role.