Customer Service Specialist (Relocation to Malta)

Pentasia; España; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading iGaming company is seeking a Customer Service Specialist to join their team in Malta. The role involves providing exceptional support via chat and email, managing KYC checks, and promoting responsible gaming. Candidates should be fluent in English and a Nordic language and ideally have customer service experience. This position offers relocation support and a modern office environment with various perks.

Servicios

Health insurance

Wellness perks

Modern office space with on-site gym

Monthly allowance

Paid time off for volunteering

Formación

• Previous experience in customer service; iGaming experience is a plus.
• Willingness to work shifts between 8:00 – 01:00, including occasional night shifts.

Responsabilidades

• Provide friendly and professional support via chat and email.
• Manage KYC checks and document verification.
• Investigate and resolve player queries with empathy and efficiency.
• Detect and escalate any suspicious activity where necessary.
• Support responsible gaming practices and provide guidance to players.
• Promote available products and features where appropriate.

Conocimientos

Customer service

Fluency in English

Fluency in a Nordic language

Descripción del empleo

Customer Service Specialist (Relocation to Malta)

We’re looking for an enthusiastic and service-minded individual to join a fast-growing iGaming team based in Malta. This role is perfect for someone who thrives in a dynamic environment, values autonomy, and enjoys creating great experiences for players.

About the Role

As part of the customer support team, you’ll be the first point of contact for players, delivering a high standard of service through live chat and email. You’ll also handle KYC tasks, document processing, and be vigilant in ensuring compliance while putting the player first in every interaction.

Responsibilities

• Provide friendly and professional support via chat and email
• Manage KYC checks and document verification
• Investigate and resolve player queries with empathy and efficiency
• Detect and escalate any suspicious activity where necessary
• Support responsible gaming practices and provide guidance to players
• Promote available products and features where appropriate

Requirements

• Previous experience in customer service (iGaming experience is a plus)
• Fluency in English and one Nordic language (Norwegian, Finnish)
• Willingness to work shifts between 8:00 – 01:00, including occasional night shifts
• Based in Malta or open to relocating (relocation support available within the EU)

What’s on Offer

• A collaborative international team environment
• Opportunities to grow and expand your skills beyond typical customer support tasks
• Health insurance and wellness perks
• Modern office space with on-site gym
• Monthly allowance
• Paid time off for volunteering and socially responsible initiatives

We are an equal opportunities employer and welcome applications from all qualified candidates.