Customer service Specialist - Italian Native Speaker( Temporary 4 weeks Madrid Based)

3M HEALTHCARE; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

IQVIA in Madrid is seeking a data administrator to update reference databases, classify products, and ensure data quality for the Italian market. You will work with local offices to correct or add entries and document processes.

The role requires Italian language proficiency and strong English, plus experience maintaining databases, being highly organized and able to meet tight deadlines, with excellent communication by phone and email.

Formación

• High level of Italian and good level of English.
• Valuable experience maintaining and updating databases.
• High school graduate or equivalent.
• Highly organized, with experience working accurately to tight deadlines.
• Excellent and professional communication skills (telephone and email).

Responsabilidades

• Update reference databases with new products and changes for the Italian market, ensuring data quality.
• Identify required changes to the existing reference file.
• Collaborate with local offices to identify when and how to correct inaccurate data, delete data, or add new entries.
• Identify and resolve routine exceptions and issues.
• Perform quality control of maintained data and apply corrections as required.
• Maintain documentation of processes and procedures.

Conocimientos

Italian language

English language

Data maintenance

Organized

Communication skills

Educación

High school diploma or equivalent

Descripción del empleo

Essential Functions

• Update reference databases with new products and changes in the Italian market, ensuring data quality: classify products, standardize and group data following company hierarchies and business rules.
• Identify required changes to the existing reference file.
• Work together with local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
• Identify and resolve routine exceptions and issues.
• Perform quality control of maintained data and apply corrections as required.
• Maintain documentation of processes and procedures.

Skills & Other Requirements

• High level of Italian and good level of English.
• Valuable experience maintaining and updating databases.
• High school graduate or equivalent.
• Highly organized, with experience working accurately to tight deadlines.
• Excellent and professional communication skills (telephone and email).

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.