Customer Service Specialist - German speaker (Spain Remote) Temporary

IQVIA; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading provider of clinical research services as a Customer Service Professional. This role involves maintaining and updating databases for German-speaking markets, ensuring data quality and accuracy. If you are proficient in German and English, organized, and thrive in a dynamic environment, this is a great opportunity to advance in the healthcare sector.

Servicios

Recognized by Great Place to Work

Included in FORTUNE's Most Admired Companies

Awards for service excellence

Formación

• Experience in database maintenance and updates.
• Ability to work under tight deadlines.
• Experience in multinational corporations is an advantage.

Responsabilidades

• Update reference databases with new products in German-speaking countries.
• Collaborate to correct inaccuracies in data.
• Perform quality control of maintained data.

Conocimientos

German proficiency

English proficiency

Data maintenance

Organizational skills

Professional communication

Educación

High school diploma or equivalent

Descripción del empleo

Join us on our exciting journey!

Position Purpose

We are looking for a Customer Service Professional with experience maintaining databases in German to join our multicultural team with more than 54 nationalities.

If you want to play a key role in a multicultural, dynamic, and committed team, this is a great opportunity.

Essential Functions

• Update reference databases with new products and market changes in German-speaking countries, ensuring data quality: classify products, standardize, and group data following company hierarchies and business rules.
• Identify required changes to existing reference files.
• Collaborate with local offices to correct inaccurate data, delete outdated entries, or add new ones to improve reference files.
• Identify and resolve routine exceptions and issues.
• Perform quality control of maintained data and apply necessary corrections.
• Maintain documentation of processes and procedures.

Skills & Other Requirements:

• Proficiency in German and high-level English is mandatory.
• Valuable experience maintaining and updating databases.
• High school diploma or equivalent.
• Highly organized with the ability to work accurately under tight deadlines.
• Excellent professional communication skills (telephone and email).
• Experience working for multinational corporations is an advantage.

Why Join IQVIA?

• Recognized as the third best company to work for in Spain by Great Place to Work (March 2020).
• Included in FORTUNE Magazine's World's Most Admired Companies list for the third consecutive year (January 2020).
• Awarded the 2016 Scrip Award for Best Full-service Provider Contract Research Organization (CRO).
• Received the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for four consecutive years.
• Named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List.

IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, national origin, gender, or other protected statuses.

We believe that meaningful results come from the right people. Regardless of your role, reimagine healthcare with us. Play an important part in advancing healthcare and achieving your career goals with us!

IQVIA is a leading provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Learn more at https://jobs.iqvia.com.

At IQVIA, diversity, inclusion, and belonging are core to our mission. We foster a culture of belonging by valuing all perspectives and providing opportunities for talented employees worldwide to innovate and improve healthcare outcomes.