Customer Service Specialist - German Speaker (Spain Remote) Temporary

buscojobs España; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading company as a Customer Service Specialist, where you'll manage databases in German-speaking countries. This remote role based in Madrid requires excellent communication skills and organization. You'll work in a diverse environment enhancing healthcare outputs while being part of a well-recognized team.

Formación

• Experience maintaining and updating databases is highly valued.
• Ability to work accurately under tight deadlines required.
• Experience in multinational corporations is a plus.

Responsabilidades

• Update reference databases with new products and market changes in German-speaking countries.
• Perform quality control of maintained data and apply necessary corrections.
• Collaborate with local offices to ensure data accuracy.

Conocimientos

Proficiency in German

High-level English

Excellent professional communication skills

Highly organized

Educación

High school diploma or equivalent

Descripción del empleo

Customer Service Specialist - German speaker (Spain Remote) Temporary

Madrid

EUR 25.000 - 35.000

Join us on our exciting journey!

Position Purpose

We are looking for a Customer Service Professional with experience maintaining databases in German to join our multicultural team with more than 54 nationalities.

If you want to play a key role in a multicultural, dynamic, and committed team, this is a great opportunity.

Essential Functions

• Update reference databases with new products and market changes in German-speaking countries, ensuring data quality: classify products, standardize, and group data following company hierarchies and business rules.
• Identify required changes to existing reference files.
• Collaborate with local offices to correct inaccurate data, delete outdated entries, or add new ones to improve reference files.
• Identify and resolve routine exceptions and issues.
• Perform quality control of maintained data and apply necessary corrections.
• Maintain documentation of processes and procedures.

Skills & Other Requirements:

• Proficiency in German and high-level English is mandatory.
• Valuable experience maintaining and updating databases.
• High school diploma or equivalent.
• Highly organized with the ability to work accurately under tight deadlines.
• Excellent professional communication skills (telephone and email).
• Experience working for multinational corporations is an advantage.

Why Join IQVIA?

• Recognized as the third best company to work for in Spain by Great Place to Work (March 2020).
• Included in FORTUNE Magazine's World's Most Admired Companies list for the third consecutive year (January 2020).
• Awarded the 2016 Scrip Award for Best Full-service Provider Contract Research Organization (CRO).
• Received the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for four consecutive years.
• Named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List.

IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, national origin, gender, or other protected statuses.

We believe that meaningful results come from the right people. Regardless of your role, reimagine healthcare with us. Play an important part in advancing healthcare and achieving your career goals with us!

IQVIA is a leading provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Learn more at https://jobs.iqvia.com .

At IQVIA, diversity, inclusion, and belonging are core to our mission. We foster a culture of belonging by valuing all perspectives and providing opportunities for talented employees worldwide to innovate and improve healthcare outcomes.