Customer Service Specialist - German speaker (Spain Remote)

Customer Service Specialist - German speaker (Spain Remote)

Position Purpose

We are looking for a Customer Service Professional with experience maintaining databases in German to join our multicultural team with more than 54 different nationalities.

If you want to play a key role in a multicultural, dynamic, and committed fun team, this is a great opportunity.

Essential Functions

1. Update reference databases with new products and changes in the German countries’ markets ensuring quality of the data: Classify products, standardize and group data following the company hierarchies and business rules.
2. Identify required changes to the existing reference file.
3. Work together with local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete.
4. Identify and resolve routine exceptions and issues.
5. Perform quality control of maintained data and apply corrections as required.
6. Maintain documentation of processes and procedures.

Skills & Other Requirements:

1. High level of German and mandatory high-level English.
2. Valuable experience maintaining and updating databases.
3. High school graduate or equivalent.
4. Highly organized with experience of working accurately to tight deadlines.
5. Excellent and professional communication skills (telephone and email).
6. Experience working for multi-national corporations is an advantage.

We invite you to join IQVIA

IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, or other "protected status."

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward, and whatever your career goals, we are here to ensure you get there!