Customer Service Specialist - German speaker (Spain Remote)

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Customer Service Specialist - German speaker (Spain Remote), Madrid

Client: IQVIA

Location: Madrid, Spain

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

Join us on our exciting journey!

Position Purpose

We are looking for a Customer Service Professional with experience maintaining databases in German to join our multicultural team with more than 54 nationalities.

If you want to play a key role in a dynamic, multicultural, and committed team, this is a great opportunity.

Essential Functions

• Update reference databases with new products and market changes in German-speaking countries, ensuring data quality: classify products, standardize, and group data following company hierarchies and business rules.
• Identify required changes to existing reference files.
• Collaborate with local offices to correct inaccurate data, delete data, or add new entries to improve reference files.
• Identify and resolve routine exceptions and issues.
• Perform quality control of maintained data and apply corrections as needed.
• Maintain documentation of processes and procedures.

Skills & other requirements:

• High proficiency in German and English.
• Valuable experience maintaining and updating databases.
• High school diploma or equivalent.
• Highly organized with experience working accurately under tight deadlines.
• Excellent professional communication skills (telephone and email).
• Experience working for multinational corporations is an advantage.

Why join IQVIA?

• Recognized as one of the best companies to work for in Spain by Great Place to Work (March 2020).
• Included in FORTUNE Magazine's World's Most Admired Companies list (January 2020).
• Awarded the 2016 Scrip Award as the Best Full-service Provider Contract Research Organization (CRO).
• Received the Eagle Award from the Society for Clinical Research Sites (SCRS) for four consecutive years, recognizing leadership, professionalism, and integrity.
• Named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List.

IQVIA is an equal opportunity employer. We base employment decisions on qualifications and merit, prohibiting discrimination based on age, race, national origin, gender, or other protected statuses.

We believe that meaningful results come from the right people and approach. Regardless of your role, reimagine healthcare with us. Play an important part in advancing healthcare and achieving your career goals with us!

IQVIA is a leading global provider of analytics, technology solutions, and clinical research services to the life sciences industry. We push the boundaries of human and data science to create a healthier world. Learn more at our website.