Customer Service Specialist, German (6 Months Contract)

Donaldson; Comunidad Valenciana; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established technology leader is seeking a Customer Service Specialist fluent in German and English to join their dynamic team. This role offers a unique opportunity to work in a multicultural environment while supporting the sales team in the DACH region. You will be responsible for managing customer purchasing orders, ensuring excellent service, and developing strong relationships with clients. With a flexible hybrid working model, this temporary position provides a chance to grow professionally while making meaningful contributions to the company and its customers. If you have a proactive attitude and strong communication skills, this could be the perfect fit for you!

Servicios

Multicultural work environment

Flexible working schedule

Competitive salary

Monthly meal allowance

Initial training in the office

Formación

• Minimum of 1 year of experience in customer service, administration, or logistics.
• Working knowledge of MS Office packages and Outlook is essential.

Responsabilidades

• Process and follow-up on customers' purchasing orders.
• Provide effective service and support for assigned customers.

Conocimientos

Fluent German

Fluent English

Communication Skills

Administration Skills

Flexibility

Multitasking

Pro-active Attitude

Herramientas

MS Office

Outlook

Oracle R12

CRM

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are hiring for a Customer Service Specialist with fluent German and English to cover a maternity leave. The job is located in Terrassa (Barcelona) and offers 60% of remote working.

In this position, the selected candidate will be handling customers' purchasing orders and developing strong relationships with the assigned accounts, to support the sales team to continue market growth in the DACH region.

This role is best suited for candidates with strong communication and administration skills. The ideal candidate will have previous experience in customer service, administration, or logistics.

Key Responsibilities :

• Process, monitor, and follow-up customers' purchasing orders.
• Ensure effective service and administrative support for the assigned customer.
• Provide delivery commitment to customers and follow-up on order activity to alert customers and sales team in case of discrepancies.
• Manage invoice creation, corrections, and the return of the material activities.
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability through an efficient and friendly communication with customers to maintain excellent customer relationships.
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities.

Relevant Experience and Skills :

• Minimum of 1 year of experience in customer service, administration, or logistics.
• Working knowledge of MS Office packages and Outlook.
• Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset.
• Flexibility, ability to multitask, manage time and adapt to changes.
• Pro-active attitude, ability to take decisions when necessary, and to be a team player.

What do we offer?

• Multicultural work environment.
• Temporary position (6 months) to cover a maternity leave.
• Flexible working schedule (7 : 30 - 9 : 30 to 16 : 30 - 18 : 30).
• Competitive salary & monthly meal allowance.
• Hybrid working model (3 days of remote work per week).
• Initial training is in the office for 1 month.