Customer Service Specialist

Bybit; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Bybit busca un profesional de atención al cliente en Madrid, con responsabilidad en la mediación de disputas y la mejora de procesos de servicio. Se requiere entre 2 y 4 años de experiencia en atención al cliente, idealmente en fintech. La empresa ofrece un entorno de trabajo profesional y oportunidades de desarrollo personal.

Servicios

Bonificaciones e incentivos

Fondo de crecimiento para estudios

Movilidad interna

Formación

• 2-4 años de experiencia en servicio al cliente.
• Relación previa con instituciones financieras o fintech es ventajosa.
• Habilidades de comunicación fluida en inglés y español.

Responsabilidades

• Mediar y arbitrar disputas de clientes en el mercado P2P.
• Investigar y monitorizar las transacciones de los clientes.
• Gestión eficaz de quejas e inquietudes de clientes.

Conocimientos

Atención al cliente

Resolución de conflictos

Multitasking

Comunicación

Conocimiento de blockchain y criptomonedas

Descripción del empleo

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24 / 7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Spain Language is a must

• Responsible for supporting and professionally mediating / arbitrating customer disputes within the P2P market.
• Investigate and monitor customer's transactions, take necessary actions to prevent fraudulent activity.
• Perform cross-checking and analysis to identify product improvements and present these to stakeholders and peers.
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform / product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries / complaints of current / prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements :

• 2-4 years experience in customer service, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech handling disputes resolution / conflict mediation
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position. .
• Good communication (written and spoken) skills in English and Spain to effectively understand customers (buyer / seller) perspective and resolve any disputes and discrepancy.
• Preferably candidates who are capable of multitasking, prioritizing and time-sensitive.
• Knowledge of blockchain, crypto, and P2P payment will be highly advangeous

We can provide :

• Bonus & Incentives : Our performance-based bonuses and incentives keep you continually engaged.
• Study Growth Fund : We invest in your learning and growth, providing a study fund to advance your skills and career.
• Internal Mobility : Grow with us — Your long-term development is important to us. We offer internal job opportunities to help build your career path.