Customer Service & Sales Support

Empresa Confidencial; Cataluña; Híbrido; EUR 27.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full-time contract

Shift: 7:00-15:00

Hybrid: 1 remote day/week

Remote work

Life insurance

Salary: €27,000–€32,000 gross

Descripción de la vacante

Empresa Confidencial in Catalonia, Spain, seeks an organized logistics and order management specialist to support international customers. You will ensure efficient order processing, accurate pricing checks, and smooth cross-department coordination while maintaining a strong customer experience.

A full-time contract with a hybrid work model (one remote day per week) and remote work option is offered. Fluency in English is mandatory, and experience with ERP systems and handling dangerous goods is

Formación

• Studies relatd to International Trade, Logistics, or a related field
• Minimum 3 years of experience in Customer Service, Order Management, or Logistics
• Experience in the handling and shipping of dangerous goods (ADR, IMDG, and IATA-DGR) is a plus
• Fluent in English (mandatory)
• Experience with IT tools and ERP systems

Responsabilidades

• Process and validate customer orders in line with company policies, ensuring accuracy in system entry.
• Provide professional and timely communication with customers, ensuring transparency and satisfaction.
• Verify pricing and commercial conditions.
• Coordinate logistics and manage export/import documentation.
• Track shipments and customs documentation, proactively resolving any delivery issues.
• Handle complaints, cancellations, and compliance-related matters.
• Support the sales team with administrative tasks and process improvements, including the management of small customer accounts.

Conocimientos

Customer Service

Order Management

Logistics

Educación

International Trade / Logistics studies

Herramientas

ERP systems

IT tools

Descripción del empleo

Do you want to have a real impact in an international environment?

We work alongside leading companies in the global life sciences sector, supplying high-quality raw materials to pharmaceutical, biotechnology, and diagnostic organizations.

Our mission is clear: to make our customers' work easier and more efficient, combining strong technical expertise, solid regulatory support, and an agile and customer-focused approach.

Your role in the team

We are looking for someone who wants to go beyond administrative tasks. Someone who enjoys helping customers, solving challenges, and being the key point that makes everything work.

You will play a key role in ensuring:

Efficient order management

Excellent customer experience

Smooth cross-department coordination

Main tasks

• Process and validate customer orders in line with company policies, ensuring accuracy in system entry.
• Provide professional and timely communication with customers, ensuring transparency and satisfaction.
• Verify pricing and commercial conditions.
• Coordinate logistics and manage export/import documentation.
• Track shipments and customs documentation, proactively resolving any delivery issues.
• Handle complaints, cancellations, and compliance-related matters.
• Support the sales team with administrative tasks and process improvements, including the management of small customer accounts.

What we are looking for

• Studies relatd to International Trade, Logistics, or a related field
• Minimum 3 years of experience in Customer Service, Order Management, or Logistics
• Experience in the handling and shipping of dangerous goods (ADR, IMDG, and IATA-DGR) is a plus
• Fluent in English (mandatory)
• Experience with IT tools and ERP systems

What we offer

• Full-time permanent contract
• Continuous shift (7:00-3:00pm)
• Hybrid working model: one remote working day per week
• Remote work
• Life insurance
• Annual gross salary between €27,000 and €32,000 (fixed salary plus bonus)