Customer Service & Sales Representative (French Speaker)

TN Spain; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa global busca un Representante de Atención al Cliente y Ventas que hable francés, con un enfoque en brindar experiencias excepcionales. Esta posición implica gestionar llamadas y correos electrónicos, maximizar ingresos mediante ventas adicionales y resolver consultas post-venta. Ofrecemos un paquete salarial competitivo, formación pagada y oportunidades de crecimiento dentro de la empresa. Si tienes habilidades en atención al cliente y una mentalidad orientada al servicio, esta es tu oportunidad para unirte a un equipo dinámico y en crecimiento.

Servicios

Paquete salarial competitivo

Sistema de bonificación

Descuento en gimnasio y cursos de idiomas

De 2 a 3 semanas de formación pagada

Posibilidades de crecimiento dentro de la empresa

Formación

• Hablar y escribir francés a nivel nativo y ser fluido en inglés.
• Experiencia en atención al cliente y tecnología.

Responsabilidades

• Manejar y cerrar llamadas entrantes para alcanzar cuotas trimestrales.
• Responder rápidamente a correos electrónicos entrantes.

Conocimientos

Atención al cliente

Resolución de problemas

Comunicación efectiva

Negociación

Manejo de herramientas informáticas

Educación

Experiencia en atención al cliente

Herramientas

CRM

Order Status Suite

Descripción del empleo

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Customer Service & Sales Representative (French Speaker), Barcelona

Client:

Job Squad

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.

The Role

Your daily work will include tasks like these:

• Handle and close inbound calls (Consumer) to achieve quarterly quota
• Fast and effective response to inbound emails
• Outbound calls when necessary to recover (web-) orders or convert quotes to orders or solve issues with already bought products
• Maximize Store revenue by upselling/cross-selling to increase order value and AOV
• Awareness of Online Store promotions and campaigns to maximize their success
• Ensuring personal knowledge of the portfolio is maintained
• Cross-language backup if needed
• Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
• Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach.

Ideal Profile

• You speak and write French at a native level and you are fluent in English (B2).
• Experience in customer support and technology.
• You have a good understanding and level of computer handling skills.
• Excellent problem-solving skills with the capability of research and identification of the right information.
• You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

What's on Offer?

• Competitive salary package and bonus system
• Discount on Gym and Language courses
• 2 to 3 weeks of paid training
• 39 working hours per week, Monday to Friday from 08:30 - 17:30
• Possibilities to grow inside the company