Customer service representatives

Eastmen Human Resources B.V.; España; A distancia; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a dynamic and supportive team in a renowned international company! We are looking for a warm and empathetic individual who excels in communication and is detail-oriented. You'll manage client interactions, identify needs, and enhance customer experiences while enjoying the flexibility of teleworking. With opportunities for personal and professional development, this role is perfect for those eager to grow in a positive environment. If you're motivated to make a difference, we want you on our team!

Servicios

Telework regime

Professional training opportunities

Personal development opportunities

Formación

• Warm, calm, and empathetic personality.
• Motivated to do a well-done job.

Responsabilidades

• Manage client interactions via phone, email, and chat.
• Identify customer needs and offer suitable solutions.
• Engage in continuous learning to adapt to changes.

Conocimientos

Excellent communication skills

Detail-oriented

Empathy

Active listening

Descripción del empleo

If you are a warm, calm, and empathetic person who likes people, even on their bad days (theirs or yours), and you have excellent communication skills, both in writing and verbally, along with being detail-oriented and motivated to do a well-done job, then we would like you to be part of our team.

Responsibilities:

1. Manage interactions with clients by phone or through other communication channels (email, chat, ticketing platform, etc.).
2. Identify customer needs through active listening and offer suitable solutions to improve the customer experience.
3. Engage in active and continuous learning to adapt to constantly changing processes and procedures to enhance the services offered.

We offer:

The possibility to work from home in a telework regime, while being part of a positive and enthusiastic team. We provide opportunities for professional and personal training and development. You will work in an internationally recognized company with opportunities for professional advancement.