Customer Service Representative (Temporary)

Hyperion Materials & Technologies; Barcelona; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in the industrial machinery manufacturing sector seeks a temporary Customer Service Representative in Barcelona. This role is critical in delivering exceptional customer experiences through order processing, communication across departments, and resolving inquiries efficiently. Ideal candidates should possess strong communication skills, experience with relevant software, and the ability to thrive in a fast-paced environment.

Formación

• Experience in customer order entry for industrial B2B products.
• Good level of spoken and written English; other languages are a plus.
• Strong attention to detail required.

Responsabilidades

• Ensure delivery of excellent customer service through order processing.
• Liaison between customers and internal departments.
• Work with manufacturing to improve sales forecasts and ensure on-time shipments.

Conocimientos

Communication

Interpersonal Skills

Organizational Skills

Herramientas

Oracle

SAP

M3

Microsoft Office

Descripción del empleo

Customer Service Representative (Temporary)

Join to apply for the Customer Service Representative (Temporary) role at Hyperion Materials & Technologies.

Summary: This position will ensure delivery of excellent customer service through prompt and accurate processing of orders. The Account Specialist will assist with resolving inquiries by communicating and coordinating order activities with other departments.

• The first point of customer contact is for general inquiries such as order intake, pricing, products, scheduling, etc.
• Enter orders, prioritize global allocation of products, and communicate delivery.
• Liaison between customer / commercial teams / production and supply chain / other internal departments.
• Obtain and evaluate all relevant information to process and resolve customer inquiries and complaints.
• Work with manufacturing to improve sales forecasts / availability and to ensure on-time shipments via scheduling, prioritization of post press processes, etc.
• Primary phone coverage for incoming calls to customer center.

Your profile

• Experience in Oracle, SAP or M3 or similar system a plus.
• Ability to navigate a complex organization and execute across multiple functions.
• Self-Starter and highly motivated.
• Strong communication (written and verbal), interpersonal, and organizational skills.
• Experience with customer order entry of industrial business-to-business products.
• Proven professionalism with the ability to use discretion and sound business judgment.
• Proficiency with Microsoft Office: Outlook, Word and Excel.
• Must have the ability to quickly learn Customer Service software applications, experience in M3.
• High attention to detail required.
• Ability to work in a fast-paced environment.
• Good level of spoken and written English. Other languages would be an advantage.

Seniority level

• Entry level

Employment type

• Temporary

Job function

• Other

Industries

• Industrial Machinery Manufacturing

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