Customer Service Representative (Spanish - Speaking) On Site TR02

Concentrix; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Fixed-term contract

Central location in Barcelona

Full paid training

Career development programs

Job summary

Concentrix Barcelona is seeking a Customer Service Representative (Spanish-speaking) to join onsite. You will handle customer requests, ensure SLA adherence, and collaborate with team members to maintain service quality.

Ideal candidates are native Spanish speakers with proficiency in English, with prior customer service experience. The role offers a fixed-term contract, 39 hours/week, in a central Barcelona location, with paid training and development opportunities.

Qualifications

• We expect native Spanish and proficient English.
• Previous experience in a similar customer service role.
• Basic IT skills including Windows/MS Office.

Responsibilities

• Respond to customers' requests and provide necessary advice to ensure satisfaction and SLA compliance.
• Escalate potential service issues as needed.
• Follow project processes and procedures and attend team meetings.
• Provide cover for other agents within the team when required.
• Coordinate with Supervisors/Mentors on specific projects as requested.
• Handle administrative duties like holiday, sickness and overtime forms accurately.

Skills

Spanish (native)

English (proficient)

Job description

Customer Service Representative (Spanish - Speaking) On Site TR02

Experience The Power Of a Game-changing Career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

As a Customer Service Representative on our team, you will:

• Respond appropriately tocustomers’requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Liaise with Supervisors/ Mentors on specific projects where requested
• To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
• To attend regular Team Meetings
• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Are native in Spanish and proficient in English
• Have previous experience in a similar position and industry
• Have basic sales skills, upselling and cross-selling
• Are in good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

Personal abilities

• Very goodcommunication, listeningskills
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to work in a team
• Resistanttostress
• Logical approach to problem solving
• Ability to work on own initiative
• Ability to adapt to different situations and needs

What’s In It For You

• Fixed Term contract, 39 hours/week contract: Monday-Friday 09:00 - 18:00,
• Salary 19623,94 euros gross/year + up to 1.500 euros gross/year in bonus
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Equal Opportunity Statement

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.