Customer Service Representative (Part-time)

Paradise Home Services; Navarra; Presencial; EUR 20.000 - 30.000; A tiempo parcial

Descripción de la vacante

An established industry player is seeking a dedicated Customer Service Representative/Dispatcher to join their vibrant team. In this role, you will be responsible for managing incoming calls and scheduling services based on customer needs, ensuring a seamless experience. Your proactive approach and strong organizational skills will be essential as you relay important information and updates to both customers and technicians. This is a fantastic opportunity to grow within a supportive environment that values your contributions and offers various rewards, including comprehensive insurance and professional development. If you're ready to make a difference, apply now!

Servicios

401(k) with company match

Medical, Dental, and Vision insurance

Health Savings and Flexible Spending accounts

Paid time off

Professional development

Employee discounts

Formación

• 2 years of dispatching experience is required.
• Strong communication skills are essential for this role.

Responsabilidades

• Schedule and dispatch technicians based on customer needs.
• Manage a multi-line phone system and prioritize calls.

Conocimientos

Proactive

Organizational Skills

Communication Skills

Time Management

Multi-tasking

Educación

High School Diploma or equivalent

Herramientas

ServiceTitan

Google Suite

Descripción del empleo

Are you interested in working with a great team where you will be appreciated? Paradise Home Services is a fast-growing company driven by integrity and quality workmanship. We are looking to hire quality individuals who are eager to learn and improve their skills.

You are the best and you want to join a team that appreciates you, where you can create your own opportunities. At Paradise Home Services our employees are treated as valuable, serious professionals.

Part-time Hours

Mon & Wed 1-5pm

Sat & Sun 8am- 5pm

We are looking for someone interested in a long-term opportunity to advance with a growing company. If you are interested, please APPLY now.

Summary:

The Customer Service Representative/Dispatcher is responsible for taking incoming calls and helping schedule services based on customer needs and according to urgency.

Our Rewards:

• 401(k) with fully vested company match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending accounts
• Variety of ancillary benefits
• Paid time off
• Professional development
• Employee discounts

Essential Job Duties:

• Schedules and dispatches technicians or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Operates and manages a multi-line telephone system, prioritizing and organizing calls according to urgency
• Relays information to and from customers, technicians, management, or other interested parties
• Manages work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, and other information
• Updates customers throughout the day on the technician’s progress
• Ensures a quality customer experience by relaying detailed and accurate information to the technicians in the field
• Maintains and updates call logs, call records and other important documentation.

Knowledge, Skills, & Abilities:

• Proactive, organized, detail-oriented self-starter
• Ability to clearly and effectively communicate ideas related to policies and procedures and provide guidance to management and employees verbally and in writing
• Ability to maintain confidentiality
• Ability to manage time effectively and efficiently
• Ability to multi-task with minimal supervision
• Regular and reliable attendance

Minimum Qualifications:

• High School Diploma or equivalent
• 2 years of dispatching experience
• Possess a valid driver’s license
• Eligible to work in the U.S. without sponsorship

Preferred Qualifications (not required):

• Experience with the following software applications: ServiceTitan or Google Suite

Physical Demands:

• Ability to operate computer, phone and other office equipment as needed
• Ability to work effectively using a personal computer for long periods of time
• Ability to sit/stand at workstation for extended periods of time
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to perform the essential functions of the position with or without reasonable accommodation

Paradise Home Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.