Customer Service Representative (Norwegian-speaking) - On-site - Banking Industry BN01

Concentrix Spain; Benalmádena; Híbrido; EUR 21.000; Jornada completa

Descripción de la vacante

A global technology and services leader is looking for a Customer Service Representative in Benalmadena. The role requires fluency in Norwegian and advanced English, providing exceptional customer service via email and phone. Benefits include a permanent contract with a base salary of €20,400 gross per year, full paid training, and a supportive team environment.

Servicios

Annual salary of €20,400

Bonus available after 8 months

Full paid training

Opportunity for hybrid work solution

Formación

• Proficient or bilingual in Norwegian.
• Open and positive mindset for excellent customer service.
• Previous experience in customer service is preferred.
• Good written and listening communication skills.

Responsabilidades

• Answer customer inquiries via email and telephone.
• Make customers feel safe and welcome.
• Follow bank guidelines and processes.

Conocimientos

Fluent in Norwegian

Advanced English

Customer service experience

Effective communication skills

Descripción del empleo

Experience the power of a game-changing career

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Are you a motivated individual seeking a fulfilling career in Customer Care within the realm of digital banking? Are you fluent in both written and spoken Norwegian? If so, then join us in Malaga (On-site) as a Customer Service Representative for Bank Norwegian, a branch of NOBA Bank Group, where you will provide outstanding customer service both through email and incoming calls to our customers.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

• Answer customer inquiries via email and telephone in an efficient, professional and friendly manner.
• Make customers feel safe and welcome when they are in contact with us.
• Follow the guidelines and processes set up by the bank.

Your qualifications

Concentrix is a great match if you :

• Have a proficient or bilingual level of Norwegian and advanced level of English
• Have an open and positive mindset that helps to provide the best customer service experience
• Have previous experience in customers service
• Have good communication, written and listening skills

It would be a plus if :

• Have previous experience in invoicing, bank or collection industry is good to have, but not a must - as you will get relevant training in the field

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle :

• Full-time 39 hours / week permanent contract : Monday-Thursday 08 : 00-16 : 00 and Friday 09 : 00-16 : 00.
• Annual Base Salary : €20 400 gross / year, bonus available after 8 months
• Great team and working environment in a modern centrally placed office in Benalmadena, with opportunity for hybrid work solution.
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.