Account Manager (Spanish-speaking) - On-site – Cloud Solutions GS04

Convergys; Barcelona; Presencial; EUR 19.624 - 21.124; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Full paid training

Career development program

Descripción de la vacante

Concentrix is seeking a focused Account Manager (Spanish-speaking) for on-site work in Barcelona. You will handle tickets, resolve billing and credit issues, and coordinate with Google FTEs to address field inquiries while delivering outstanding customer service.

The ideal candidate has Spanish proficiency, a finance background if possible, and strong communication skills. This role offers full-time hours, training, and a clear path for career development.

Formación

• Spanish language proficiency or bilingual in Spanish.
• Finance background/experience (preferable).
• Excellent time management and organizational skills.
• Strong communication and active listening abilities.
• Team player with a proactive problem-solving mindset.

Responsabilidades

• Field support tickets and triage customer questions on application status.
• Rectify credit issuance and billing issues for customers.
• Provide program overview and proper routing to Google FTEs for field questions.
• Support customers and keep stakeholders informed on status and next steps.

Conocimientos

Spanish

Bilingual

Descripción del empleo

## Account Manager (Spanish-speaking) - On-site – Cloud Solutions GS04Applylocations: ESP Barcelona - C/ de la Selva de Mar, 129time type: Full timeposted on: Posted Todayjob requisition id: R1745393Job Title:Account Manager (Spanish-speaking) - On-site – Cloud Solutions GS04Job Description**Experience the power of a game-changing career**Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a **Account Manager in Barcelona (On-site),** you will be part of our team of game-changers who are powering the brands of the future in tech.**Career growth and personal development**This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.**What you will do in this role**In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As an **Account Manager** on our team, you will:- Field support tickets - Triage customer questions on application status, exceptions, and reevaluations - Rectify credit issuance and billing issues - Provide program overview and proper routing to Google FTEs regarding field questions**Your qualifications**We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.**Concentrix is a great match if you:**- Are proficient or bilingual in Spanish - Have finance background/experience (preferable) - Are highly empathetic - Have the ability to deal with objections - Have excellent time management skills - Are self-motivated - Have good communication and listening skills - Are a team player - Have logical approach to problem solving Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.**What’s in it for you**We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.- Full-time 39h/week temporary contract: Rotative shifts between Monday - Sunday, 09:00 - 20:00 - Salary offer: 19623,94 euros/gross yearly + up to 1500 in bonus euros/gross yearly and private medical insurance - Great office location in Barcelona - Full paid training about the company and the project you will be working on - Career development program and specialized courses **Experience the best version of you!**At **Concentrix**, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”*Concentrix is an equal opportunity employer**We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.* R1745393