Customer Service Representative (German) – Remote - JW01

Concentrix Spain; España; Híbrido; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

A global customer experience company is seeking a Customer Service Representative in Barcelona or remote from Spain. This role involves taking customer calls, logging details, and ensuring service standards. Bilingual proficiency in German and advanced English is required. Competitive salary of €20,500 gross/year plus bonuses, with full training provided.

Servicios

Full paid training

Career development programs

Bring-a-friend (referral) bonus

Formación

• Proficient or bilingual in German with advanced English.
• Exceptional customer-facing and customer-care skills.
• Working knowledge of IT platforms like Windows and MS Office.

Responsabilidades

• Take incoming customer calls and solve user demands.
• Log call details onto call management systems.
• Ensure contractual SLA is maintained.

Conocimientos

Proficient or bilingual in German

Advanced English

Customer-driven

Exceptional customer-care skills

Working knowledge of IT platforms

Herramientas

Windows

MS Office

Descripción del empleo

Description

Experience the power of a game-changing careerWant to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) or remote from Spain, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.Career growth and personal developmentThis is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.As a Customer Service Representative on our team, you will : Take incoming customer and from boutiques and shops calls and solve users’ demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertise associated with applications specific to individual customersEnsure contractual SLA is maintained

Requirements

Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you : Have a proficient or bilingual level of German, and advanced level of EnglishAre Customer DrivenCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer-facing and customer-care skillsHave working knowledge of IT platforms, equipment, and applications : Windows / MS OfficeDon’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

Offer

What’s in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle :

• Full-time 39 hours / week contract
• Monday-Saturday rotative between 8h-20h
• Salary 20.500 euros gross / year + up to 2.000 euros gross / year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you!At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1657623