Customer Service Representative (German)

JR Spain; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic Customer Service Representative fluent in German to join their vibrant team in Barcelona or work remotely from anywhere in Spain. This role involves representing the client's brand, assisting customers, and ensuring a top-notch experience through effective communication. The ideal candidate will possess strong sales skills, be computer literate, and have in-depth knowledge of Salesforce. Join a multicultural team that values creativity and offers a competitive remuneration package, along with a permanent contract and flexible working arrangements.

Servicios

Competitive remuneration based on experience

Dynamic multicultural team

Flexible work schedule

Permanent contract

Additional benefits

Formación

• Fluent in German and English, with strong communication skills.
• Experience in sales or marketing is essential.

Responsabilidades

• Provide exceptional customer support and manage relationships.
• Process payments and capture customer feedback for service improvement.

Conocimientos

German (native/fluent)

English (minimum B2 level)

Sales/Marketing experience

Microsoft Office

Salesforce

Communication skills

Listening skills

Persuasion skills

Stress resilience

Teamwork

Herramientas

Salesforce

Descripción del empleo

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Customer Service Representative (German), Barcelona

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Client:

David Kennedy Recruitment

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

158707119991187046432460

Job Views:

7

Posted:

31.03.2025

Expiry Date:

15.05.2025

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Job Description:

David Kennedy Recruitment is working with a leading BPO/outsourcing company seeking to onboard a German-speaking Customer Support Representative for their Barcelona office or remote anywhere in Spain.

Position: Customer Support Representative

Location: Barcelona, Spain OR Remote, Spain

Employment type: Full-time

Remuneration: Base salary

Responsibilities:

• Represent the client's brand and its values
• Assist & support customers while providing exceptional service
• Manage customer relationships to develop and retain customers and members
• Ensure an optimal customer experience through every interaction
• Process payments on behalf of the client
• Drive revenue through cross-selling and upselling where relevant
• Capture and report customer feedback for service improvement
• Maintain and update member records on CRM (e.g., Salesforce)
• Communicate effectively to ensure high customer satisfaction

Requirements:

• Native/fluent in German, both oral and written
• Fluent in English (minimum B2 level)
• Previous experience in sales/marketing environment
• Computer literate with knowledge of Microsoft Office
• In-depth knowledge of Salesforce
• Excellent communication, listening, and persuasion skills
• Positive, enthusiastic, and friendly personality
• Stress resilient and resourceful
• Ability to work independently and as part of a team
• Willingness to travel abroad when required

Benefits:

• Competitive remuneration based on experience and performance
• Part of a dynamic, multicultural, and creative team
• Work schedule: Monday to Friday, 9 am/6 pm, early finish at 5 pm on Fridays
• Hybrid remote if in Barcelona or fully remote anywhere in Spain
• Permanent contract
• Additional benefits