Customer Service Representative (French-speaking) - On-site - High Tech Industry HS05

Minacs; Barcelona; Presencial; EUR 19.000 - 24.000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a Customer Service Representative in Barcelona. This on-site role involves providing support to resellers, troubleshooting issues, and ensuring customer satisfaction. The position offers career growth opportunities, comprehensive training, and a competitive salary with bonuses.

Servicios

Full paid training

Career development programs

Specialized courses

Formación

• Native or proficient level in French and advanced English skills.
• Previous experience in customer or consumer service.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Providing dedicated support to resellers and ensuring customer satisfaction.
• Troubleshooting and resolving technical issues.
• Coordinating and tracking supply orders for timely delivery.

Conocimientos

Communication

Interpersonal Skills

Organizational Skills

Problem Solving

Herramientas

Microsoft Office

Descripción del empleo

Customer Service Representative (French-speaking) - On-site - High Tech Industry HS05

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Job Title : Customer Service Representative (French-speaking) - On-site - High Tech Industry HS05

Job Description

Experience the power of a game-changing career

We are a global technology and services leader powering the brands of the future. We support well-known brands used daily by consumers worldwide, enhancing their business with innovative technology and integrated solutions across over 70 countries.

If you seek growth and inspiration, as a Customer Service Representative in Barcelona (on-site) , you will join our team of game-changers, driving the future of tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We provide comprehensive training, access to cutting-edge technologies, and ongoing support to help you succeed. At Concentrix, there are ample opportunities for career advancement. Approximately 80% of our managers and leaders have been promoted internally. We also offer a variety of FREE Learning and Leadership Development programs to help you achieve your career goals.

What you will do in this role

As a Customer Service Representative , your responsibilities will include :

• Providing dedicated support to resellers, addressing inquiries, and ensuring customer satisfaction
• Monitoring operational processes for efficiency and compliance
• Troubleshooting and resolving technical issues with focus on long-term solutions
• Proactively identifying and correcting errors before they impact performance
• Understanding workflows deeply and suggesting improvements
• Communicating effectively with partners for timely updates and support
• Collaborating with internal teams to resolve escalated issues
• Coordinating and tracking supply orders for timely delivery
• Scheduling and following up on technician visits to ensure service continuity

We value diverse backgrounds, curiosity, and willingness to learn. Your natural talent for helping others and exceeding customer expectations aligns with our values.

Concentrix is a great match if you bring :

• Native or proficient level in French and advanced English skills
• Previous experience in customer or consumer service
• Excellent communication and interpersonal skills
• Strong knowledge of Microsoft Office, especially Outlook and Excel
• Ability to manage multiple tasks in a fast-paced environment
• Flexible and adaptable mindset to handle changing priorities
• Strong organizational skills to set and manage priorities effectively

If you don’t meet every requirement, we encourage you to apply anyway. We will do our best to match you with the right role.

What’s in it for you

• Full-time, 39 hours / week, permanent contract : Monday to Friday, 9 : 00 to 18 : 00
• Salary of 19,000 euros gross / year + up to 2,400 euros gross / year in bonuses
• Great location in Barcelona
• Full paid training on the company and your project
• Career development programs and specialized courses

Experience the best version of you!

If this opportunity aligns with your career aspirations, we want to hear from you. Apply today and discover why over 440,000 game-changers worldwide consider Concentrix their employer of choice.

Concentrix is an equal opportunity employer

We are committed to providing a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected status.

R1608491

Language Requirements : English, French (Required)

Time Type : Full time

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