Customer Service Representative – French Speaker

Bravofly; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A well-known travel technology company is seeking a Customer Service Representative, fluent in French, to join their multicultural team. The ideal candidate will have a strong customer service orientation and experience in dealing with various customer inquiries. This role involves handling incoming and outgoing communications to resolve queries effectively.

Servicios

Multicultural & Multi-lingual team environment

Formación

• Strong verbal and written communication skills in French.
• At least one year of experience in Customer Support services.
• Ability to work to tight deadlines with a can-do attitude.

Responsabilidades

• Deal with inbound and outbound phone calls, emails, and live chats from Customers.
• Investigate, advise, and resolve pre-sales and after-sales queries.

Conocimientos

French

Customer Service Orientation

Attention to Detail

Team Player

Proactive

Herramientas

GDS Knowledge

Descripción del empleo

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers' travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

lastminute.com is looking for Customer Service Representative with a strong Customer Service Orientation

Key Responsabilities

• Deal with inbound and outbound phone calls, emails, and live chats from Customers.
• Investigate, advise, and resolve pre-sales and after-sales queries, acting as primary contact with the Customer and ensuring single contact resolution

Qualifications

• Strong verbal and written communication skills in French
• At least one year of experience in Customer Support services.
• Thorough and meticulous with extreme attention to detail
• Proactive team player
• Work to tight deadlines with a can-do attitude.
• Previous experience in the travel sector or similar
• GDS knowledge is a plus
• Oriented business results
• Versatility

Additional Information

By joining our company, you will have the chance to :

• Multicultural & Multi-lingual team environment

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