Customer Service Representative for the Norwegian Market (Part Time)

CPM International Contact Centre; Barcelona; Híbrido; EUR 10.000; A tiempo parcial

Descripción de la vacante

A global leader in hygiene, health, and nutrition is seeking a Customer Service Representative for the Norwegian Market in Barcelona. This part-time position involves handling customer inquiries through various channels, fostering exceptional customer experiences, and representing the brand authentically. Candidates should have fluency in Norwegian and advanced English proficiency, alongside a strong dedication to customer service.

Servicios

Ongoing training and development

Well-being support and counselling

Exclusive offers and rewards

Discounted health insurance

LinkedIn learning and certifications

Referral bonus program

Formación

• Fluency in Norwegian with exceptional grammar and spelling.
• Excellent written and spoken English communication.
• Genuine passion for delivering exceptional customer service.
• Ability to handle sensitive calls with empathy and understanding.
• Meticulous attention to detail.

Responsabilidades

• Act as a customer advocate, ensuring needs are effectively addressed.
• Provide seamless support across phone, email, chat, and social media.
• Analyse customer issues and offer personalized solutions.

Conocimientos

Fluency in Norwegian

Advanced English Proficiency

Customer Service Enthusiast

Empathetic Communication

Strong Administrative Skills

Proactive Problem-Solver

Descripción del empleo

Customer Service Representative for the Norwegian Market (Part Time)

Customer Service Representative for the Norwegian Market (Part Time)

1 day ago Be among the first 25 applicants

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What's your Mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.

• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.

• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.

• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.

• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.
  
  

Requirements

Your Experience, Our Future

• Fluency in Norwegian: Demonstrated by exceptional grammar and spelling.

• Advanced English Proficiency: Excellent written and spoken English communication.

• Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.

• Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.

• Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.

• Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
  
  

Benefits

Your Benefits Package

• Start Date: ASAP
• Hours: 20 h/week

• Work Schedule: Monday to Friday, 11:00 am to 3:00 pm

• Salary: €9,279 gross per year

• Holidays: 24 calendar days (pro-rata)

• Work Model: Hybrid (6 days per month at the office)

• Training: 1 week of full time training in the office, Monday to Friday - 9:00 am to 6:00 pm

• Office Location: Barcelona (La Sagrera)

Additional Perks:

• Career Growth: Ongoing training and development.

• Well-being Support: Confidential counselling and resources.

• Perks & Discounts: Exclusive offers and rewards.

• Health Benefits: Discounted health insurance.

• Skill Development: LinkedIn learning and certifications.

• Referral Program: Bring a friend and get a referral bonus.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Consumer Services

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