Customer service representative (ES)

Vandenbosch; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a proactive customer service representative to join their dynamic team in Barcelona. In this role, you will manage your own customer base, ensuring smooth operations by effectively communicating with both internal and external clients. Your expertise in logistics and customer relations will be vital as you strive for continuous improvement and build valuable relationships. This position offers ample opportunities for personal development and growth in a vibrant, international environment. If you are passionate about customer service and eager to make a difference, this could be the perfect opportunity for you.

Servicios

Room for development and growth

Dynamic international teams

Focus on innovation and digitisation

Formación

• Minimum 5 years of customer-oriented experience in a B2B environment.
• Strong communication skills in English and Spanish, with French as a plus.

Responsabilidades

• Serve as the main contact for your customer base, building relationships.
• Process customer requests and liaise with planning and customers.

Conocimientos

Customer-oriented experience (B2B)

Logistics experience

Proactive communication skills

English language proficiency

Spanish language proficiency

French language proficiency

Descripción del empleo

We are currently looking for a proactive customer service representative for our location in Barcelona, Spain. In this position, you will be responsible for your own customer base. You are the main link between the internal customers (your colleagues) and the external customers.

As a customer service representative, you are the first point of contact for your own customer base. You will gradually build up this customer base after your induction period. You will process the customer (order) requests and actively liaise with the planning department and customers to ensure that the operational performance runs as smoothly as possible. Careful administrative recording will also be part of the job, as well as preparing the invoices. You know better than anyone how to communicate with various customers and build up a valuable relationship. You strive for continuous improvement by thinking ahead and thinking along with the customer as much as possible.

Your profile

• At least 5 years customer-oriented experience (B2B)
• Demonstrable experience in logistics
• Excellent command of the English and Spanish language. French would be a big plus
• Proactive and good communication skills
• Our core values Passion, Expertise, Ambition, and Innovation are right up your street
• Developing yourself in a challenging position

This is Van den Bosch

• Dynamic, young, and international teams
• Plenty of room for development and growth
• Leading the way together through innovation and digitisation

Are you the customer service representative we are looking for? Get in touch with our HR & Administration Officer Joana Garcia and share your motivation and CV. Acquisition in response to this vacancy is not appreciated.