Customer Service Representative (English - speaking) - On-site - Sport Clothing Industry AM03

Concentrix Trust & Safety; Barcelona; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Customer Service Representative to join their team in Barcelona. The role involves managing customer interactions across various channels with strong emphasis on customer care skills. This full-time position offers a competitive salary and opportunities for personal and professional development.

Servicios

Paid training

Career development programs

Bonus potential

Formación

• Proficiency in English required.
• Strong customer care skills needed.
• Ability to take ownership of calls and escalate when necessary.

Responsabilidades

• Handle incoming customer contacts via phone, email, and chat.
• Log call details and resolve demands within SLA.
• Ensure knowledge of products and maintain SLA compliance.

Conocimientos

Customer Care

Listening

Problem Solving

Descripción del empleo

Job Title: Customer Service Representative (English-speaking)

• Location: On-site in Barcelona

Join a growing team in the Sport Clothing Industry with Concentrix, a global leader in technology and services, supporting major brands worldwide.

This role offers career growth and personal development, with comprehensive training and ongoing support.

Responsibilities

• Handle incoming customer contacts via phone, email, chat, or automated alerts and resolve their demands.
• Log call details and provide responses within SLA standards.
• Maintain knowledge of products and applications specific to customers.
• Ensure contractual SLA compliance.

Qualifications

• Proficiency or bilingual in English.
• Strong customer care skills, including listening and understanding customer needs.
• Ability to take ownership of calls and escalate when necessary.

We welcome applicants from diverse backgrounds and encourage those who may not meet every requirement to apply, as we value potential and willingness to learn.

Benefits

• Full-time, 39 hours/week, temporary contract, Monday to Friday, 08:00-18:00.
• Salary: 18,978 euros gross/year + up to 2,400 euros gross/year in bonus.
• Central office location in Barcelona.
• Paid training and career development programs.

If you're ready for the next step in your career, apply today and join over 440,000 game-changers worldwide at Concentrix.

Concentrix is an equal opportunity employer committed to diversity and inclusion.