Customer Service Representative - English Speaker (Part-Time Evenings 25hrs)

CPM International Contact Centre; Barcelona; Presencial; EUR 12.000; A tiempo parcial

Descripción de la vacante

A leading company is seeking individuals to join their customer service team, providing exceptional support for the New Balance brand. As an entry-level role, you'll deliver omnichannel service, empathize with customers, and become a product expert while enjoying training and development perks.

Servicios

Confidential counseling and resources

Discounted health insurance

Access to LinkedIn Learning and certifications

Exclusive offers and rewards

Referral Program

Formación

• Excellent written and spoken English communication.
• Ability to handle sensitive calls with empathy and understanding.
• Meticulous attention to detail.

Responsabilidades

• Work collaboratively to address product information requests and resolve inquiries.
• Deliver seamless customer service across multiple channels.
• Develop a deep understanding of New Balance products and services.

Conocimientos

Customer Service Enthusiast

Empathetic Communication

Proactive Problem-Solver

Strong Administrative Skills

Advanced English Proficiency

Descripción del empleo

2 days ago Be among the first 25 applicants

Our Client

New Balance : Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.

We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

What's your Mission?

• Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
• Customer-centric approach : Empathize with customer needs, analyze their issues, and provide personalized solutions.
• Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
• Product expertise : Develop a deep understanding of our client's products and services.
• Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings.
• Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.

Requirements

Your Experience, Our Future

• Advanced English Proficiency : Excellent written and spoken English communication.
• Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.
• Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.
• Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.
• Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.
• Start Date : October / November 2025
• Work Schedule : Monday to Sunday rotational schedule between 3 : 00 pm & 12 : 00 am
• Salary : €11,574 gross per year
• Training : 2 weeks of office-based training, Monday to Friday from 3 : 00 pm to 10 : 00 pm
• Career Growth : Ongoing training and development opportunities
• Well-being Support : Confidential counseling and resources
• Perks & Discounts : Exclusive offers and rewards
• Health Benefits : Discounted health insurance
• Skill Development : Access to LinkedIn Learning and certifications
• Referral Program : Bring a friend and receive a referral bonus

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Customer Service
• IT Services and IT Consulting

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