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Customer Service Representative (Dutch/Swedish/German)

MSX International

Madrid

Híbrido

EUR 22.000

Jornada completa

Hace 30+ días

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Descripción de la vacante

An established industry player is seeking a Customer Service Representative to join their dynamic team in Madrid. This role offers the opportunity to engage with clients and dealerships, ensuring maximum satisfaction through effective communication and problem-solving. With a commitment to excellence, the company provides a supportive environment where your contributions are valued. Enjoy a hybrid work model after the initial training phase, and take advantage of competitive benefits including a flexible compensation plan and a collective purchasing portal. If you're passionate about customer service and thrive in a multicultural setting, this is the perfect opportunity for you.

Servicios

Flexible Compensation Plan

23 working days of vacation

Collective purchasing portal discounts

Telecommuting policy after training

Formación

C1 level of English required.
Fluency in Dutch, Swedish, or German is essential.

Responsabilidades

Attend calls and respond to emails from clients.
Follow up with customers until inquiries are resolved.
Update databases and draft reports.

Conocimientos

Fluent in Dutch

Fluent in Swedish

Fluent in German

Strong communication skills

Proactive attitude

Customer Service Representative (Dutch/Swedish/German)

3 days ago Be among the first 25 applicants

Direct message the job poster from MSX International

At MSX International, a North American multinational and leading consultancy for the automotive industry, we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow.

Do you have strong communication skills, a proactive attitude, and a passion for customer service?

Become our Customer Service Representative!

Your daily tasks will include:

Attending calls and responding to emails from clients and dealerships.
Following up with customers until their inquiries are fully resolved.
Making reminder calls and following up on incidents to achieve maximum satisfaction.
Updating databases, drafting reports, and creating summaries.

We are looking for you if:

You have a C1 level of English and are fluent in Dutch, Swedish or German.
You are available full-time.
You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Calle de Albasanz, 15, 28037 Madrid.

What we offer:

Be part of a great team of professionals in an internationally consolidated company.
Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
MSX Bazaar: Collective purchasing portal with great discounts for employees.
Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
23 working days of vacation per year, as stipulated by the collective agreement.
Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
Salary: €22,000 gross per year.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX International offers equal opportunities regardless of sex, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy, or maternity.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Business Consulting and Services

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