Customer Service Representative (Dutch) Part-Time

MSX International; Cataluña; Híbrido; EUR 22.000 - 24.000; A tiempo parcial

Descripción de la vacante

Join a dynamic and multicultural team at a leading consultancy in the automotive industry! As a Customer Service Representative, you'll be at the forefront of client interactions, ensuring satisfaction through effective communication and proactive problem-solving. With a commitment to excellence, this role offers the chance to develop your skills in a supportive environment while gaining insights into the automotive sector. Enjoy a hybrid work model and a range of benefits, including a flexible compensation plan and generous vacation days. If you're passionate about customer service and ready to make a difference, this opportunity is for you!

Servicios

Flexible Compensation Plan

Medical Insurance

Transport Card

Meal Card

Training Opportunities

23 Working Days of Vacation

Employee Referral Programs

Telecommuting Policy

Formación

• Strong communication skills and a proactive attitude.
• Fluent in English (C1 level) and Dutch.

Responsabilidades

• Attend calls and respond to emails from clients and dealerships.
• Update databases, draft reports, and create summaries.

Conocimientos

Communication Skills

Customer Service

Proactive Attitude

Fluency in English

Fluency in Dutch

Descripción del empleo

At MSX International, a North American multinational and leading consultancy for the automotive industry , we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients' business processes and outcomes.

With more than 25 years of industry experience, our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas, makes informed decisions, and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.

Today, our team comprises over 170 professionals, and thanks to our commitment to excellence, we continue to grow.

Do you have strong communication skills, a proactive attitude, and a passion for customer service?

Become our Customer Service Representative!

Your daily tasks will include :

• Attending calls and responding to emails from clients and dealerships.
• Following up with customers until their inquiries are fully resolved.
• Making reminder calls and following up on incidents to achieve maximum satisfaction.
• Updating databases, drafting reports, and creating summaries.

We are looking for you if :

• You have a C1 level of English and are fluent in Dutch.
• We are open to considering part-time applicants.
• You will be working from our Barcelona office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona.

What we offer :

• Be part of a great team of professionals in an internationally consolidated company.
• Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships.
• MSX Bazaar : Collective purchasing portal with great discounts for employees.
• Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...).
• 23 working days of vacation per year, as stipulated by the collective agreement.
• Additional incentives for employee referral programs, internal trainers, new business opportunities, etc.
• Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
• Salary : €22,000 - €24,000 gross per year.

Do you think you're the ideal person for this position? We want to meet you! Apply now, and we'll review your application.

MSX International offers equal opportunities regardless of sex, race, disability, age, sexual orientation, religion or beliefs, marital status, pregnancy, or maternity.