Customer Service Representative (Dutch & French)

Anicare Europe GmbH; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative and growing company is seeking a dedicated Customer Support Representative to join their remote team. In this role, you will manage customer queries, moderate social media interactions, and resolve order-related issues, all while contributing to the development of customer support policies. This position offers flexible work arrangements, including an optional WeWork subscription for shared office space. With a focus on personal growth and professional development, this role is perfect for those looking to expand their responsibilities and make a meaningful impact in a supportive environment.

Servicios

Flexible work arrangements

Optional WeWork subscription for shared office space

Formación

• Experience in customer support with strong complaint resolution skills.
• Fluency in Dutch and French is highly desired for effective communication.

Responsabilidades

• Manage customer queries via email and support tickets efficiently.
• Moderate social media comments to maintain a positive online presence.
• Organize and maintain support policies and procedures effectively.

Conocimientos

Customer support experience

High English proficiency

Fluency in Dutch

Fluency in French

Complaint resolution

Basic online marketing knowledge

Herramientas

MS Office Suite

Google Docs

Freshdesk

Intercom

Kayako

Zendesk

Zoom

MS Teams

Google Meet

Hootsuite

Agorapulse

Sprout Social

Descripción del empleo

We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development, and expanded responsibility.

Responsibilities

• Manage customer queries via email and support tickets
• Moderate social media comments for a positive, professional online presence
• Resolve order-related problems, including returns, refunds, replacements, and disputes
• Address complaints on platforms such as Amazon, Klarna, and PayPal
• Monitor shipping performance and other key metrics
• Organize and maintain support policies and procedures
• Liaise with external partners like fulfillment centers, vendors, and third-party services
• Work closely with other team members

Requirements

• High English proficiency
• Native or near-native fluency in Dutch and French
• Customer support experience, including complaint resolution
• Proficient with MS Office Suite, Google Docs, or similar applications
• Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
• Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
• Basic online marketing and e-commerce knowledge

Please submit your Resume / CV in English.