Customer Service Representative (Danish - Speaking) On Site TR02

Concentrix; Barcelona; Presencial; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

Join a dynamic team as a Customer Service Representative in Barcelona! This role offers a unique opportunity to contribute to a global leader in technology and services. You'll engage with customers, ensuring their satisfaction while developing your skills in a supportive environment. With a focus on career growth, you'll receive comprehensive training and access to development programs. Enjoy a competitive salary, bonuses, and a vibrant workplace culture. If you're ready to take the next step in your career, this is the place for you!

Servicios

Full paid training

Career development programs

Central location in Barcelona

Free learning and leadership development programs

Formación

• Proficient in Danish and advanced in English.
• Experience in customer service and sales.
• Knowledge of IT platforms and applications.

Responsabilidades

• Respond to customer requests and ensure satisfaction.
• Escalate service issues as needed.
• Liaise with supervisors on projects.

Conocimientos

Danish proficiency

English proficiency

Customer service experience

Basic sales skills

Upselling and cross-selling

IT platform knowledge

Herramientas

Windows

MS Office

Descripción del empleo

Job Title:

Customer Service Representative (Danish - Speaking) On Site TR02

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

- Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- Liaise with Supervisors/ Mentors on specific projects where requested

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are proficient or bilingual in Danish and advanced in English
- Have previous experience in a similar position and industry
- Have basic sales skills, upselling and cross-selling
- Are in good disposition to work in a customer service environment
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

- Full time, 39 hours/weekcontract: Monday-Friday 09:00 - 18:00
- Salary 21.500 euros gross/year + up to 1.500 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1608218

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Danish (Required), English

Time Type:

Full time

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